Improving Induction & Compliance Training Efficiency

About the company

MS Amlin is a leading global speciality commercial insurer and reinsurer with more than 1,800 people in over 23 locations worldwide.

MS Amlin consists of three insurance companies supported by a shared business service enterprise MS Amlin Business Services (MS ABS).

The challenge

Improve the effectiveness and efficiency of induction training, MS ABS needed by:

1. Provide up-to-date, relevant material without a dedicated learning design resource.
2. Create new quality training materials for subjects that were rising in priority.
3. Simplify admin and reporting processes to deliver ongoing refresher training.

Outcomes

MS ABS saw significant improvements across the board in induction and refresher training.

• Creation and delivery of new training content have been reduced from days to less than two hours.
• Training times have been reduced by nearly half with new content and pre-testing functionality.
• Completion rates are now at 100% for all employees.