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Major UK Retail Bank Improves Employee Engagement With Bespoke Training

A major UK retail bank chose Skillcast to help deliver a three-year internal qualification similar to the European Financial Advisor (EFA) standard.

About the company

The financial institution was implementing a premier banking service for retail clients across numerous European and emerging market countries. Skillcast helped them develop comprehensive custom training.

Industry

Banking, Financial Services

Location

United Kingdom

The challenge

The premier banking service relied on developing the customer service, relationship management and advisory skills of new and existing employees. They also needed to understand the brand, values and customer proposition of the offering.

Some key statistics

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313% Increase in learning and development at Kentro
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313% Increase in learning and development at Kentro

The solution

The Internal Project team partnered with Skillcast to develop a bespoke three-year qualification in premier banking similar to the EFA standard. The technical curriculum was delivered using e-learning, with additional face-to-face sessions focusing on sales and relationship management skills.

Skillcast created a high-impact introductory module that was tightly aligned with the premier banking brand and conveyed the core customer proposition. This was followed by 70 technical training modules covering various product classes, the financial advice process, financial markets, ethics, regulatory compliance, economics, insurance, taxation and law. The courses were delivered in five languages.

City and Guilds accredit the qualification, and as staff progress through each stage, they receive certificates.

Tesco recognises that our people are our greatest asset. We partnered with Skillcast to create a bespoke learning experience for each colleague. It uses dynamic assignments 
and deadlines to help learners plan and lead their journey.

Lead Learning Design Partner, UK Stores
Tesco

Learn more

Implementation

Authoring tool

Skillcast Author

Learning management system (LMS)

Cornerstone OnDemand

Integration

SCORM 1.2

The outcomes

Key benefits of the customised training included:

  • Employee engagement with brand values
  • Significant increase in technical knowledge and skills
  • Improved employee retention
  • Supporting the bank’s long-term objectives in the premier banking space

Explore our LMS

Discover how Skillcast empowers your organisation to boost employee retention by embedding engagement strategies that reflect and reinforce your brand values
 
Discover our LMS Download the Bespoke brochure

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