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Streamlining Kentro’s SMCR to Boost Efficiency

When Kentro Capital sought to improve their SMCR compliance processes, they partnered with Skillcast.

About the company

Headquartered in London, Kentro is an insurance group that employs over 300 staff across the UK, the US, Europe, Asia and Dubai. It operates as a holding company for Nexus Underwriting, Xenia Broking, Millstream, Capstone Brokers and Spectrum Risk Management.

Kentro was formerly known as Nexus Underwriting Management Limited before rebranding in 2022. It was acquired in 2023 by Brown & Brown, a leading global insurance intermediary.

Employees

Over 300

Industry

Insurance

Location

London, United Kingdom

Before working with Skillcast, I didn’t really appreciate what a 5-star Feefo rating meant. Now I do. Their Customer Service team is one of the best I’ve worked with during my career of over three decades. There’s always a way to make the system do what we need; even if they haven’t done something before, they reconfigure things and make it work.

Talent Development Business Partner,
Kentro Capital

The challenge

To manage their Senior Managers and Certification Regime (SMCR) compliance, Kentro was using a mix of documents and spreadsheets alongside a legacy record system. This created two key issues:

  1. Difficult to maintain transparency, and the administration weighed heavily on staff time

  2. Greater risk of inconsistency, missed deadlines, and even potential tracking and reporting errors

Some key statistics

graphic_5
313% Increase in learning and development at Kentro
graphic_4
313% Increase in learning and development at Kentro

The solution

To streamline the Senior Managers and Certification Regime, Kentro used Skillcast SMCR Registers. Part of our Premium Plan, it’s a suite of compliance tools that centralise, integrate and automate the SMCR process.
Kentro also leveraged Skillcast’s customisation features to:

  • Mirror the terminology and branding used by each business unit

  • Streamline new starter learning journeys

Additionally, they opted to use the Skillcast Learning Management System, part of our Compliance Portal, and integrated it with their human resources (HR) platform.

The outcomes

By implementing our solution, Kentro integrated its SMCR records to increase standardisation, improve accuracy and create efficiencies while minimising risk. This allowed them to:

  • Streamline approval of senior managers and annual certification of material risk takers

  • Automate record-keeping and chase-ups, saving time
  • Enforce firm-wide consistency of record-keeping
  • Improve accountability and management oversight
  • Identify upcoming SMCR-related tasks and potential compliance gaps
  • Be ready for audits, regulatory action and reference requests

Moreover, by integrating our LMS, Kentro further reduced data errors, identified gaps, eradicated inconsistencies, and improved the overall quality of management reporting.

Alongside that, the People Experience team reported significant efficiency and accuracy gains from using Skillcast’s robust one-click reporting for employees’ digital and offline learning.

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Upgrade your SMCR compliance

Explore how SMCR compliance registers can help your business. Additionally, browse our SMCR learning library.

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