How Zempler Bank Boosted Compliance Engagement with FastTrack
About the company
Zempler Bank makes money simpler for small businesses and sole traders, combining smart technology with straightforward human service to meet real-world banking needs.
Serving over 650,000 businesses across the UK, Zempler supports ambitious entrepreneurs with practical, tailored solutions.
Employees
201 - 500
Industry
Financial Services
Location
London and Liverpool, UK
FastTrack helped us achieve a 99.6% completion rate while saving our staff valuable time and keeping learning engaging. The flexibility to tailor content, combined with the responsive, solutions-focused support, has made a real difference to Zempler
Laura Meneaud, People Partner
Zempler Bank
The challenge
Zempler Bank has faced several pressing compliance challenges, including ensuring all staff complete mandatory training on time. This was a significant task, particularly while maintaining engagement and knowledge retention.
Traditional training methods were time-consuming and often viewed as a box to tick, which limited both employee participation and learning effectiveness.
Zempler also needed a solution that could adapt to the organisation's specific requirements, identify knowledge gaps, and deliver measurable outcomes while maximising time-to-value for employees. Balancing efficiency, engagement, and effectiveness was a key priority for the bank.
Some key statistics
The solution
Zempler partnered with Skillcast, placing FastTrack at the centre of its compliance strategy. Designed to streamline mandatory training, FastTrack delivers intelligently structured learning on key compliance topics, that reduces training time while maintaining knowledge retention.
Zempler employees were able to take a pre-course assessment to demonstrate existing knowledge and fast-track to a shorter, more focused version of a course.
This ensured staff spent more time on areas requiring attention rather than repeating what they already knew.
This optimised approach to training not only saved valuable time across Zempler but also made sure learning remained meaningful rather than a tick-box exercise.
Beyond FastTrack, Skillcast Premium provided additional tools to embed compliance into everyday working life. “Question of the Day” introduced nudge learning into daily routines, reinforcing key topics in a simple, accessible format.
Compliance Bites offered targeted microlearning to raise awareness of specific regulatory themes and address emerging risks. Together, these tools helped Zempler identify and close knowledge gaps proactively.
The partnership extended beyond technology. Zempler benefited from a responsive, solutions-focused support team, flexible content tailoring, and guidance at every stage, ensuring their compliance programme was fully aligned to the organisation’s needs and culture.
The outcomes
Zempler Bank made use of the ROI calculator to clearly quantify the time and cost savings achieved through implementing FastTrack for mandatory training.
Combined with the additional benefits of the Premium Plan, this measurable impact highlights not only the efficiency gains delivered but also the strength and success of the ongoing partnership between Zempler and Skillcast.
99.6% completion rate
Nearly all 300 employees completed their compliance training on time.
Higher staff engagement
Focused, assessment-led learning kept employees motivated, with a 48% FastTrack pass rate.
2700 hours reclaimed
Employees spent less time in training and more on core work.
£77,000 estimated savings
Reduced training time translated directly into cost efficiencies.
Knowledge gaps addressed
Microlearning and tailored content highlighted areas for improvement.
Better knowledge retention
Daily nudge learning and Compliance Bites reinforced key topics.
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