COBS - Client Communications and Financial Promotions Course
The Conduct of Business Sourcebook (COBS) applies to financial firms in the UK that deal with client investments. COBS rules cover client communications.
Client communications refer to any document that is likely to be read by a retail client. Included in this is all financial promotions that investment firms send to existing and prospective clients.
Our COBS for Client Communications Course explains the FCA Conduct of Business Rules for communicating with clients in the investment business.
Course Specifications
Structure
Approximately 20 minutes followed by a 10-question assessment.
Audience
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
Design
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
Compatibility
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Tailoring
Fully customisable on Skillcast Portal CMS.
Translation
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Localisation
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
Sample Course Pages
FCA Course Library
Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.
