CONC - Consumer Credit Regulations
The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK. This includes firms involved with debt counselling, credit broking and regulated credit agreements.
The general standards and principles outlined by CONC place a duty on firms to uphold the interests of their customers and ensure their fair treatment.
Our CONC - Consumer Credit Regulations Course explains the FCA's Conduct of Business Rules for consumer credit firms and how these impact daily operations.
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40 Minutes -
For all staff
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UK
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FCA Compliance Library
What you’ll learn in
this course
- Recognise the purpose of the CONC sourcebook
- Explain what the CONC general conduct of business standards are
- Know the procedures for financial promotions and communications
- Know the pre-contractual and post-contractual requirements
- Identify the tenets of responsible lending
- Recognise the procedures for dealing with arrears, default and recovery
- Explain customers' rights to cancel
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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