General Insurance Pricing Practices
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25 Minutes -
For all staff
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UK
Insurance firms must ensure their pricing delivers fair value and does not disadvantage customers at renewal. This 25-minute training course explains the FCA's pricing rules and demonstrate fair treatment of customers.
Learners will explore fair value assessments, pricing governance, renewal pricing requirements and the controls firms need to support compliant pricing decisions. The course also covers premium finance, product governance, reporting obligations and the role of Consumer Duty in delivering good customer outcomes.
Meet FCA expectations, reduce regulatory risk and ensure pricing practices support fair and transparent customer outcomes.
What you’ll learn in
this course
- Comply with the General Insurance Pricing Practices (GIPP) and deliver fair value to your customers
- Avoid discriminating against customers based on their tenure
- Make detailed reports in line with the FCA's requirements
- Understand the new level of accountability assigned to senior managers
- Ensure that there are no material barriers preventing customers from changing providers
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Politically Exposed Persons
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Risks in the Use of AI
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Dawn Raids
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Resale Price Maintenance
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Online Selling Restrictions
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Trade Association Red Flags
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GDPR Subject Access Requests
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GDPR Individual Rights
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GDPR International Transfers
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GDPR Legitimate Interests
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GDPR Lawful Bases for Processing
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GDPR and Consent
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GDPR Principle 7
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GDPR Principle 5
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GDPR Principle 4
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GDPR Principle 3
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GDPR Principle 2
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GDPR Principle 1
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Special Category Data
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CEO Fraud
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Transferring Information Securely
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Secure Web Browsing
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Information Security on the Move
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Smishing
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Understanding Sexual Harassment
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Understanding Conflicts of Interest
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Slips and Trips
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Identity Fraud
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Most people hesitate before raising a concern. Understand the barriers, why reporting matters and how to do it with confidence.
Business Email Compromise
An urgent email from your chief executive may not be from them. Recognise BEC scams and verify before money or data moves.
Money Laundering Red Flags
Suspicious transactions look ordinary until you know the pattern. Recognise common red flags and follow the reporting route that applies.
Understanding Sanctions
Sanctions restrict who you can do business with, and the lists move. Understand the types, the impact on operations and your part in compliance.
Whistleblowing
Reporting wrongdoing protects the organisation as much as the person. How the process works and the protections you can rely on.
Abuse of Position
Trust makes this fraud easy and serious. Recognise how a role gets exploited, the legal consequences and how to report it.
Spot a Phishing Attempt
Five minutes that could stop a breach. Check the details in a suspicious email, verify before acting and protect company data.
Gifts and Hospitality
A gift that looks generous can look very different later. Assess proportionality, record what you accept and stay inside your policy.
Understanding Bribery
Bribery is rarely a brown envelope. Recognise the subtler forms, from lavish gifts to preferential treatment, and know how to resist them.
Understanding Modern Slavery
Five minutes on the signs that matter. Recognise forced labour and exploitation in operations or supply chains, and report a suspicion properly.