Conflicts of Interest in Insurance
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35 Minutes -
For all staff
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UK
A conflict of interest arises where competing interests interfere with judgement, making it harder for a firm to act impartially and in clients' best interests. This 35-minute course explains how conflicts arise in insurance, how to identify them, what a personal conflict looks like, and how they should be managed.
Insurance groups often place underwriting, broking, claims and advice under one roof, which produces structural conflicts clients cannot see and regulators reliably look for. Remuneration structures add another layer. Training staff to recognise conflicts in their own work keeps your conflicts register accurate, which is the document the FCA will ask for first when testing whether client interests come first.
What you’ll learn in
this course
- Understand what conflicts of interest are and how they arise in the insurance sector
- Know how to identify conflicts of interest
- Define personal conflicts in an insurance environment
- Recognise gifts and entertainment
- Understand how outside business interests can create conflicts
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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