FAQs
Answers to some key questions that are frequently asked by compliance and learning professionals are shown below.
If you are a customer, try our Knowledge Hub for answers to simple questions.
For those with questions about our LMS, RegTech tools, or courses, scroll down the page, and if you can't find what you need, get in touch!
Got a question about our products or services?
We regularly review the questions here and add more answers. So please let us know if we have missed anything!
Can I try out the Skillcast LMS and courses for free before subscribing?
Answer
Yes - just fill in our short form.
We will be in touch to confirm which content you'd like to access. If more than one person needs access, we can coordinate that too. No credit card is needed.
Can I see the full functionality of the LMS, RegTech tools and reporting?
Answer
Yes - just book a personal demonstration.
A free trial allows you only to access course content, so if you would like to see the full functionality, please book a demo, at a time and date that are convenient for you.
Can I access any free compliance training aids?
Answer
Yes - we have more than 60 free training aids.
They cover every key compliance topic. Choose from best practice guides, checklists, desk aids, e-books, posters, training slides and even e-learning modules.
Is there somewhere customers can find answers to simple questions?
Answer
Yes - our Knowledge Hub.
Our fully searchable online hub provides text and video guides for administrators and learners explaining everything from logging in to creating your own content!
I am looking for a compliance solution. How can I ask a question?
Answer
Just use our simple contact form.
If you have questions about pricing, compatibility, off-the-shelf courses or creating bespoke solutions, please complete our form and we will be in touch soon.
I am a customer. How can I ask for support?
Answer
Just select the button below.
If you need to add users, require access to more courses or new tools, or have a functionality query, please select the button to email us and we will be in touch soon.
Do you have detailed information about your Board of Directors?
Answer
Yes.
Skillcast Board meets regularly to review, formulate and approve the Group’s strategy, budgets, corporate actions.
Does Skillcast have a Corporate Governance Code?
Answer
Yes.
In line with AIM rules, we have adopted Quoted Companies Alliance Corporate Governance Code 2018.
Can I download a Skillcast Group Organisational Chart?
Answer
Yes, it is available as a PDF.
Since listing on AIM, we have a new structure with a Chairman and Board, including non-executive directors.
Are the Skillcast Compliance LMS and courses SCORM-compliant?
Answer
Yes - our LMS and courses are compliant.
Because they are SCORM-compliant, they are interoperable with other third-party SCORM-compliant courses and LMS.
Can I create my own content on the Skillcast system? Can I update it?
Answer
Yes - you can author and edit content.
It's also possible for you to draw upon Skillcast content that you have a subscription for to create your own custom modules.
Do Skillcast tools and content work on both mobile and desktop?
Answer
Yes - they are built for all devices and OS.
However, we take a mobile-first approach, which ensures that our CX and UX are as good on mobiles as on desktops.
Is there a limit to how many courses a learner can access each year?
Answer
Access within each library is unlimited.
If you have subscribed to a library, each learner has unlimited access to all the courses within it.
Can I customise content for my company? At what cost?
Answer
Yes - at no cost.
All our course content can be customised by subscribers at no cost. We just need to give you some guidance before you start.
Does my organisation retain ownership of our content?
Answer
Yes.
Our contracts respect customer ownership of intellectual property.
Are there minimum system requirements? Do I need Flash?
Answer
Yes, but just a browser, not Flash.
Our Compliance LMS and courses require only a browser (IE 8+, Chrome, Safari or Firefox) on any device with any operating system (including iOS and Android). None of our systems require Flash.
Skillcast Knowledge Hub
Our customer support hub is a fully searchable online resource. It provides text and video guides for administrators and learners explaining everything from logging in to creating your own content!
