COBS - Appropriateness Course

The FCA's Conduct of Business Sourcebook (COBS) applies to financial firms that deal with customer investments on an execution-only basis. COBS rules cover assessing appropriateness of a product for a retail client.

An appropriateness test investigates a customer's experience and knowledge of a product or service. The purpose of which is to protect customers who have a poor understanding of financial products.

Our COBS for Appropriateness Course explains the FCA Conduct of Business Rules for financial firms, how to test appropriateness and when this test should be applied.

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COBS - Appropriateness

About this Course

This SCORM-compatible course is part of our FCA Compliance Library.

The library is available in the Skillcast Standard plan for larger companies or Skillcast Basic plan for those with under 50 learners.

Learning Objectives

This course will prepare you to:

  • Recognise what the appropriateness test is and when it should be applied
  • Understand how appropriateness is tested
  • Understand how to proceed when the appropriateness test passes and when it fails
  • Identify and apply the record-keeping requirements

Latest Course Updates

  • Course redesigned with a more modern feel
  • Full course review and update conducted by an FCA expert
  • Text & image updates throughout the course

Course Outline


What is COBS - Appropriateness?


What products are complex?

Exercise: Personalised communication

How is appropriateness tested?

What happens if the appropriateness test fails?

Record keeping

Customer scenario

- Customer scenario - 2
- Customer scenario - 3
- Customer scenario - 4
- Customer scenario - 5
- Customer scenario - 6

Practice scenarios

- Practice scenarios - 2
- Practice scenarios - 3
- Practice scenarios - 4




Course Specifications




Approximately 20 minutes followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Course Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Course Library