The FCA's Conduct of Business Sourcebook (COBS) applies to financial firms that deal with customer investments on an execution-only basis. COBS rules cover assessing appropriateness of a product for a retail client.
An appropriateness test investigates a customer's experience and knowledge of a product or service. The purpose of which is to protect customers who have a poor understanding of financial products.
Our COBS for Appropriateness Course explains the FCA Conduct of Business Rules for financial firms, how to test appropriateness and when this test should be applied.
Available as part of our FCA Compliance Library.
This course will prepare you to:
- Customer scenario - 2
- Customer scenario - 3
- Customer scenario - 4
- Customer scenario - 5
- Practice scenarios - 2
- Practice scenarios - 3
- Practice scenarios - 4
Approximately 20 minutes followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment by simply passing the assessment
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.