The FCA focuses on good customer outcomes and how a firm achieves this through staff conduct at all levels of the business. Conduct Risk is a keystone of regulation.
Conduct Risk refers to the risk of an individual or financial firm behaving in a way that negatively impacts market competition, causes detriment to a customer or reputational damage to the business.
Our Conduct Risk Course explains the FCA's approach to Conduct Risk as well as how to recognise and manage conduct risks in daily operations.
Available as part of our FCA Compliance Library.
This course will prepare you to:
- The Financial Conduct Authority (FCA)
- The FCA's approach
- The FCA's objectives
- Exercise: What do you think?
- What is Conduct Risk?
- Conduct Risk issues
- Principle versus risk-based regulation
- The FCA's 11 Principles for Business
- How we manage 'Conduct Risk'
- Exercise: Risk effects
- Group 1 - Inherent Risks
- How do we deal with Inherent Risks?
- Group 2 - Structure & Behaviours
- How do we deal with Structural & Behavioural Risks?
- Group 3 - Environmental
- How do we deal with Environmental Risks?
- Exercise: Categorise the risks
- What does this mean in practice?
- The focus of Conduct Risk
- What does this mean for us in practice?
- You make the call: Is it expected of us by the FCA?
- Mitigating risks
- Exercise: Mitigating risks
- Measures against Conduct Risk
- The top-down approach
- Senior team responsibilities
- How do we achieve this?
- Scenario: Is this a good Conduct Risk culture?
- The cornerstones of good business practice
- Executive & non-executive involvement
- Conduct Risk implications
- How do we demonstrate effective Corporate Governance?
- Systems & Controls
- Examples of Systems & Controls
- Demonstrating effective Systems & Controls
- Scenario: Conduct Risk mitigation
- Our own Systems & Controls
- Effective risk management
- Benefits of good business practice
- Conduct Risk versus TCF
- Exercise: Conduct Risk or TCF?
- Product approval - new firm responsibilities
- Questions at the Product Design stage
- Product Design evaluation
- Our Product Design & Governance
- Actions to mitigate Conduct Risk
- Our Disclosures, Terms & Conditions
- Exercise: Disclosures, Terms & Conditions
- We are all responsible
- Avoiding mis-selling
- How we sell
- Scenario: Effective Conduct Risk mitigation
- Dealing with mistakes
- After-sales service & transaction handling
- Scenario: After-sales Conduct Risk mitigation
- Conduct Risk - Example 1
- Conduct Risk - Example 2
- Conduct Risk - Example 3
- Conduct Risk - Example 4
Approximately 50 minutes followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.