Contract Certainty Training Course

Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date

It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.

This course enables your employees to familiarise themselves with and better understand the principles of contract certainty within insurance.

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About this Course

Available as part of our Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

  • Understand the regulator's challenge over the issue of contract certainty, the industry's reaction and the regulator's response
  • Familiarise yourself with the principles of contract certainty within insurance when entering and after entering into the contract
  • Be aware of how insurers and brokers must demonstrate their performance
  • Understand the requirements in respect of contract changes

Course Outline

Introduction

The challenge for the regulator

The reaction in the industry

- What do you think? 

The response of the regulator

Contract certainty principles

Your responsibility



When entering into the contract

What effect does this have?

- Scenario 1
- Scenario 2
- Scenario 3
- Scenario 4

Summary

Affirmation

Assessment

Course Specifications

Structure

Structure

Approximately 30-minute long e-learning course followed by a 10-question assessment.

Audience

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Compatibility

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

Tailoring

Tailoring

Fully customisable on Skillcast Portal CMS.

Translation

Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

Localisation

Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Course Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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