Contract Certainty Training Course

Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date

It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.

This course enables your employees to familiarise themselves with and better understand the principles of contract certainty within insurance.

About this Course

Available as part of our FCA & Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

Understand the regulator's challenge over the issue of contract certainty, the industry's reaction and the regulator's response
Familiarise yourself with the principles of contract certainty within insurance when entering and after entering into the contract
Be aware of how insurers and brokers must demonstrate their performance
Understand the requirements in respect of contract changes

Course Outline

Introduction

The challenge for the regulator

The reaction in the industry

- What do you think?

The response of the regulator

Contract certainty principles

Your responsibility

When entering into the contract

What effect does this have?

- Scenario 1
- Scenario 2
- Scenario 3
- Scenario 4

Summary

Affirmation

Assessment

Course Specifications

Structure

Approximately 30-minute long e-learning course followed by a 10-question assessment.

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.