ICOBS - Distance Communications Course

The Insurance Conduct of Business Sourcebook (ICOBS) for distance communications applies to all insurance firms that engage in distance marketing activity in the UK.

A distance contract is an insurance contract concluded with a consumer under an organised distance or service operation. The provider makes exclusive use of distance communications with the consumer.

Our ICOBS for Distance Communications Course explains the FCA's business rules for dealing with distance communications in the insurance business.

Start a Free Trial

Chevron Skillcast chevron graphic
ICOBS Distance Communications

About this Course

Available as part of our FCA and Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

  • Recognise what is a distance contract
  • Know the rules for distance marketing disclosure
  • Understand what information is needed for e-commerce
  • Be aware of the Distance Marketing Directive

Course outline

Welcome

Introduction

What is a distance contract?

- Exercise: Distance contract

Essential product information

Distance marketing information

Consumer rights

- Exemptions

E-commerce

Placing and receipt of orders

Electronic communications

Distance Marketing Directive

Summary

Affirmation

Assessment

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

Start a Free Trial

Chevron Skillcast chevron graphic
FCA Courses Library

Course Specifications

Icon

Structure

Approximately 15-minute long e-learning course followed by a 10-question assessment.

Icon

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Icon

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Icon

Test-Out

Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply bypassing the assessment.

Icon

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

Icon

Tailoring

Fully customisable on Skillcast Portal CMS.

Icon

Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

Icon

Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.