Information Barriers in Insurance Training Course

An information barrier can prevent the exchange of information between and among certain individuals or groups of individuals.

The three primary reasons for using information barriers include; preventing and detecting market abuse, managing conflicts of interest and meeting clients' expertise.

This course will educate your employees on what Information Barriers are, the different kinds of Information Barriers that exist in the insurance sector, and what laws and regulations they should follow to ensure compliance.

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Information Barriers in Insurance Training Course

About this Course

Available as part of our Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

  • Understand what information barriers are.
  • Identify the laws and regulations driving the need for Information Barriers
  • Examine the difference between public and private-side information in a firm
  • Recognise what conflicts can arise due to the flow of information in an insurance company
  • Know how information barriers work to control the flow of information
  • Explain how violations of Information Walls are handled

Course Outline


The laws and regulations driving information barriers

What are Information Barriers?

Information Flow

Monitoring the Flow of Information

Information Barriers

How are Information Barriers Structured?

- How are Information Barriers Maintained?

Other Purposes

Defining Confidential Information

- Exercise: What is Confidential Information?

Confidential Information



Confidential Information Can Affect Anyone

- Examples: How You Could Receive Confidential Information

Misuse of Confidential Information

- Case Study: An assistant Company Secretary
- Case Study: A Marketing Analyst
- Case Study: An Insurance Group Salesperson

Resolution: How to Avoid Perceived Improprieties

Your Responsibilities

- Case Study: Careless Sharing
- Gina Speaks With Her Friend
- You decide: Is It Appropriate?

Wall Crossings

- Situations That Warrant Wall Crossings
- Situations That Do Not Warrant Wall Crossings
- What Should You Do?

Inadvertent Wall Crossings

- Case Study: Wu's Information
- What Should Wu Do?
- The Situation Evolves...

Sharon's Mistake




Course Specifications



Approximately 30-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Course Library

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