Managing Compliantly in General Insurance Training Course

Compliance with regulations is an individual, as well as a collective responsibility, so it's vitally important that everyone who works in the insurance sector knows what's expected of them.

Educate your employees on the responsibilities they carry as professionals working in the UK's insurance industry.

They'll learn about the importance of complying with the rules laid down by the FCA and, where appropriate to your Company, the Prudential Regulation Authority.

About this Course

Available as part of our FCA Compliance Library and Insurance Library.

Learning Objectives

This course will prepare your employees to:

Appreciate the importance of our values and culture in ensuring compliance
Recognise your individual responsibility to comply with regulations and manage compliantly
Take appropriate action to fulfil our FCA and PRA obligations
Appreciate the importance of the Treating Customers Fairly principle and what this means in everyday practice
Recognise our shared responsibilities to combat financial crime and the importance of whistleblowing

Course Outline

Welcome

Understanding compliance…

Culture and Values

The regulatory environment

- The regulatory environment

Getting the culture right

- Getting the culture right 1
- Getting the culture right 2

Marketing and Product Development

Financial promotions

- Financial promotions continued
- Financial promotions 2
- Financial promotions 2 continued

Product development

Sales

Encouraging ethical behaviour

Following our systems and procedures

Advised sales versus non-advised sales

- You make the call: Maintaining high standards
- You make the call: Getting feedback

Conflicts of interest

- Example: A conflict of interest

Gifts and entertainment

- Gifts and entertainment

Key players: Roles and responsibilities

- You make the call: Appointed Representatives

Customer Service

Handling complaints

- Handling complaints 2

The Financial Ombudsman Service (FOS)

Business continuity & disaster recovery

Operational Risk

Data protection and information security

- You make the call: Types of risk

The role of Risk & Compliance

Principles-based regulation

Claim Handling Rules

Financial crime: Anti-money laundering

- Financial crime and due diligence

Solvency II

Whistleblowing

Acting responsibly

Summary

Affirmation

Assessment

Course Specifications

Structure

Approximately 45-minute long e-learning course followed by a 10-question assessment.

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

Tailoring

Fully customisable on Skillcast Portal CMS.

Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.