MCOB - APRC, Shortfalls & Charges Course

The Mortgage Conduct of Business (MCOB) for the Annual Percentage Rate of Charge (APRC), shortfalls, and charges apply to home finance businesses.

The APRC is used to compare loans, and the UK mortgage regulations require its disclosure in all financial promotions. In the interest of fair customer treatment, disclosure rules also state that charges are transparent.

Our MCOB for APRC, Shortfalls & Charges Course explains the FCA's business rules for calculating the APRC and charges as well as dealing with shortfalls.

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MCOB - APRC, Shortfalls and Charges

About this Course

This SCORM-compatible course is part of our FCA Compliance Library.

The library is available in the Skillcast Standard plan for larger companies or Skillcast Basic plan for those with under 50 learners.

Learning Objectives

This course will prepare your employees to:

  • Understand what APRC and total charge for credit are, and how they are calculated
  • Recognise the assumptions made when calculating APRC and total charge for credit
  • Know what you have to do to ensure that our customers are treated fairly
  • Recognise the different types of charges
  • Recognise good and poor practice in respect of payment and sale shortfalls

Latest Course Updates

  • Course redesigned with a more modern feel
  • Full review conducted by an FCA expert
  • Text & image updates throughout the course

Course outline


What is MCOB - APRC, Shortfalls & Charges?


Assumptions involved in calculating APRC

Total charge for credit

- Total charge for credit exclusions
- Exercise: Total charge for credit


- Exercise: Charges

Dealing with payment shortfall charges

- Calculating costs: What is and is not acceptable?
- Exercise: Good or poor practice?
- Safeguarding against excessive charges
- Exercise: Averaging fees
- Charging for payment shortfalls
- Going the extra mile
- Exercise: Dealing with payment shortfalls
- Exercise: Dealing with payment shortfalls -2
- Exercise: Dealing with payment shortfalls - 3
- Exercise: Dealing with payment shortfalls -4
- Providing information to customers with payment shortfalls
- Exercise: Providing information to business customers


- Sales shortfalls

Record keeping

- Exercise: The contents of records




Course Specifications



Approximately 30-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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