MCOB - General Standards Course

The Mortgage Conduct of Business (MCOB) for General Standards applies to all firms that deal with home finance. Namely, lenders, administrators, advisors, arrangers and those that communicate or approve financial promotions.

Home finance encompasses regulated mortgage contracts, equity release transactions, home purchase plans and sale and rent back agreements.

Our MCOB for General Standards Course explains the FCA's general conduct of business rules that apply to the home finance business.

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MCOB - General Standards

About this Course

This SCORM-compatible course is part of our FCA Compliance Library.

The library is available in the Skillcast Standard plan for larger companies or Skillcast Basic plan for those with under 50 learners.

Learning Objectives

This course will prepare your employees to:

  • Recognise what MCOB is and whom it applies to
  • Identify and apply the general standards for mortgage businesses
  • Understand the requirements for responsible lending

Latest Course Updates

  • Course redesigned with a more modern feel
  • Full review conducted by an FCA expert
  • Text & image updates throughout the course

Course outline


What are MCOB - General Standards?

What is MCOB?

Regulated mortgage contracts

- Exercise: Regulated mortgages
- Other home finance products
- Exercise: Purchase versus equity release
- Exercise: Home finance products
- Exercise: Vulnerable customers


- Exercise: Scope

Acting in the best interests of customers



- Exercise: Inducements

High-pressure sales

- Exercise: High-pressure sales

Protecting customers' interests

- Protecting customers' interests
- Unsolicited services

Responsible lending

- Assessing affordability
- Exercise: Types of expenditure
- Exercise: Assessing affordability

Record keeping

- Exercise: Readily accessible
- Exercise: Record keeping

Other standards

- Reliance on others
- Exclusion of liability
- Use of electronic media
- Distance contracts

Customer scenario

- Customer scenario 2
- Customer scenario 3
- Customer scenario 4




Course Specifications



Approximately 40-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Courses Library