The Mortgage Conduct of Business (MCOB) for General Standards applies to all firms that deal with home finance. Namely, lenders, administrators, advisors, arrangers and those that communicate or approve financial promotions.
Home finance encompasses regulated mortgage contracts, equity release transactions, home purchase plans and sale and rent back agreements.
Our MCOB for General Standards Course explains the FCA's general conduct of business rules that apply to the home finance business.
Available as part of our FCA Compliance Library.
This course will prepare your employees to:
- Exercise: Regulated mortgages
- Other home finance products
- Exercise: Purchase versus equity release
- Exercise: Home finance products
- Exercise: Vulnerable customers
- Exercise: Scope
- Exercise: Inducements
- Exercise: High-pressure sales
- Protecting customers' interests
- Unsolicited services
- Assessing affordability
- Exercise: Types of expenditure
- Exercise: Assessing affordability
- Exercise: Readily accessible
- Exercise: Record keeping
- Reliance on others
- Exclusion of liability
- Use of electronic media
- Distance contracts
- Customer scenario 2
- Customer scenario 3
- Customer scenario 4
Approximately 40-minute long e-learning course followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.