In the UK, the Pensions Ombudsman handles pension complaints and disputes at no cost to members of occupational and personal pension schemes.
Our Pensions Ombudsman Complaints Handling training course will help you learn how to receive and handle complaints that go before the Pensions Ombudsman in the financial services sector.
Available as part of our FCA Compliance Library.
This course will prepare your employees to:
-You decide: Scope of the Pensions Ombudsman
- Internal Dispute Resolution Procedure (IDRP)
- You decide: Reviewing an IDRP
- You decide: Pensions Ombudsman
Approximately 40-minute long e-learning course followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.