How a Global Consumer Health Company Elevated Compliance Training with Bespoke E-learning
About the company
As a world-leading consumer health organisation, the company is dedicated to delivering better everyday health with humanity. Built on science, innovation, and deep human understanding, they develop trusted products that help millions of people manage their health and wellbeing every day.
With a strong portfolio of globally recognised brands, the company operates across diverse markets, addressing a wide range of health needs. Alongside its focus on improving health outcomes, they are committed to fostering a culture of integrity and responsible decision-making.
Employees
24,535
Industry
Healthcare
Location
United Kingdom
Partnering with Skillcast allowed us to bring our compliance training to life in a way that truly resonates with our employees. Their bespoke solutions, from dynamic scenario videos to adaptive, role-specific learning paths, have transformed our training into an engaging, practical, and accessible experience for everyone.
Chief Compliance Officer
The challenge
While the company's existing staff training programme provided a robust, comprehensive foundation across its global workforce, it needed to modernise the learning experience, enhance engagement, and deliver more effective, role-specific guidance.
This initiative aimed to reflect the company's growing emphasis on behaviour and culture.
The organisation partnered with Skillcast to refine and improve its global Code of Ethics and Conduct and Compliance training with the vision of introducing fresh, innovative delivery formats, making modules shorter, more focused, and easier to navigate.
At the same time, they recognised the importance of creating distinct learning pathways for employees and line managers, ensuring that content was relevant and practical for different audiences.
Another key ambition was to strengthen the connection between everyday decision-making and the company's behavioural expectations. They wanted learners not just to understand compliance rules, but to confidently apply them in the real world.
To achieve this, practical, scenario-based content was recognised as vital to supporting meaningful learning outcomes.
Some key statistics
The solution
Skillcast worked closely with the company's compliance team to design three entirely new modules, elevating the training experience and ensuring alignment with the organisation's values and learning goals.
These bespoke solutions brought training content to life and tackled the challenges of engagement, effectiveness, and relevance for different roles through:
- Outcomes-focussed content – Skillcast worked with the company to identify the truly important, impactful content to empower learners into a proactive mindset of behaviour change. Consequently, it became possible to strip back a lot of background information.
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Dynamic video scenarios – illustrating key behavioural risk areas and connecting compliance concepts to real-world situations.
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Adaptive learning paths – personalising content based on each learner's performance to improve knowledge retention and relevance.
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Role-specific versions – tailored modules for employees and line managers, ensuring guidance is practical and applicable to different responsibilities.
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Interactive decision points – guiding learners through scenario-based challenges to build confidence in navigating everyday decision-making.
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Crisp, focused storytelling – providing clarity on expected behaviours and reinforcing the company's cultural and compliance standards.
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Global accessibility – translating new modules into 18 languages (including English) providing offline-compatible versions, ensuring a consistent and inclusive learning experience worldwide.
The real success of this collaboration was driven by the company's leadership and its clear vision for delivering impactful, effective training solutions.
The outcomes
By delivering bespoke content, Skillcast helped the company address its compliance training challenges and realise its vision of a modern, engaging, and practical learning experience. As a result, they achieved:
Improved uptake and completion rates
Completion rates increased globally to over 99%, despite a challenging end-of-course assessment, as more employees engaged with the refreshed, role-relevant training modules.
Increased knowledge retention
Training was focused on areas of greatest regulatory risk, ensuring key topics were consistently reinforced and knowledge retained.
Boosted engagement metrics
Adaptive learning paths drove higher engagement, with learners actively interacting with scenario-based exercises and decision points.
Positive learner feedback
Feedback from employees highlighted that the training was more relevant, practical, and easier to navigate for different roles.
Initiated global adoption
The refreshed modules were successfully adopted across all 18 languages, ensuring consistent learning experiences worldwide.
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