Complaints Handling Course
The FCA has identified that the number of complaints submitted in the financial services sector has increased year on year in recent times in the UK.
Complaints Handling outlines how to deal with client complaints quickly and fairly. These rules aim to preserve a financial firm's most valuable asset: its reputation for integrity and client service.
Our Complaints Handling Training Course explains the FCA's rules for appropriately handling complaints from retail clients in the financial services sector.
For those in leadership positions, we have a companion course entitled Complaints Handling for Managers.
Course Specifications
Structure
Approximately 40 minutes followed by a 10-question assessment.
Audience
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
Design
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
Compatibility
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Tailoring
Fully customisable on Skillcast Portal CMS.
Translation
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Localisation
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
Sample Course Pages
FCA Course Library
Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.
