Appropriate Use of Communication Channels Training Course

Learning Objectives

This course will prepare you to:

• Distinguish which activities classify as 'in-scope' and therefore must be recorded
• Recognise which communication channels and apps are permitted for business use - and which ones are not
• Act appropriately if you find yourself in an unrecorded or potentially compromised conversation
• Be professional when communicating with clients, colleagues and counterparties
• Act appropriately in an emergency or as part of an approved Business Continuity Process

Structure

Approximately 10 minutes followed by a 6-question assessment.

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

Tailoring

Fully customisable on Skillcast Portal CMS.

Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.