How Société Générale Replaced Face-To-Face Assessments With  Gamified Learning

About the company

Established in 1864, Société Générale is a leading bank with a presence in 58 countries that serves 27 million clients.
They have three complementary business lines: French retail, private banking and insurance; global banking and investor solutions; and mobility, international retail banking and financial services.

Industry recognition for Skillcast

The Learning and Performance Institute (LPI) Learning Technologies Awards recognise projects that use new or innovative methods in groundbreaking ways.

The technology we developed for Société Générale provided a uniquely high level of reporting metrics via a third-party learning management system (LMS), beating over 100 entries to be shortlisted.

The challenge

As part of its knowledge assurance process, Société Générale conducted spot checks to determine understanding within the compliance team across key topics.

Traditionally, a senior member of staff carried them out face-to-face (F2F). However, that reduced objectivity and consistency, so the bank needed an impartial alternative. The solution had to fulfil four key requirements:

1. Fair, objective knowledge check
   

2. Fun and engaging
   

3. Incentivise proactiveness and individual responsibility
   

4. Provide analysis for targeted training

Skillcast’s solution also provided powerful management information. Questions could be grouped by topic (learning objective), then broken down by department, manager or geography. Other reasons we stood out included:

• Shareable Content Object Reference Model (SCORM)-compliant
• Société Générale could use its own learning management system (LMS)
• Flexible, thanks to seamless delivery on desktop, mobile and desktop
• Provided advanced reporting metrics and detailed analytics

Furthermore, unlike other solutions, our gamified learning boasted a groundbreaking feature – confidence levels.

Employees were given short, realistic scenarios, based on key points from Société Générale’s compliance manual. They were tested on them and asked to give confidence levels in their answers.

The outcomes

The gamified solution decreased time spent on e-learning. Moreover, Skillcast's sophisticated reporting and metrics enabled Société Générale to:

• Identify weak points, red flags and knowledge gaps
• Plan relevant, adaptive future training

With questions linked to compliance themes, management could easily spot where team members needed to develop knowledge in their immediate remit, but also at department level.