Consumer Duty Outcomes Desk Aid

Length: 2-pages | Format: Editable PPT/PDF

The FCA Consumer Duty is a set of rules and guidance which place a higher obligation on firms to incorporate improved consumer protection standards.

One of the main features of the FCA's Consumer Duty is the four outcomes. This component provides the most detailed guidance on this duty. We've outlined these outcomes, and how they can help your firm meet Consumer Duty requirements.

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FCA Consumer Duty Outcomes

How this desk aid helps...

This simple desk aid unpacks each of the four outcomes that feature in the FCA's Consumer Duty:

  1. Products & services outcome
  2. Price & value outcome
  3. Consumer understanding outcome
  4. Consumer support outcome

These outcomes help to further define the requirements of Principle 12 and the cross-cutting rules.


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