Understanding Failure to Prevent Fraud (FTPF) in Insurance

Your questions, answered

Fraud Prevention

Failure to Prevent Fraud

Fraud Prevention Failure to Prevent Fraud

How can I ensure employees are aware of our Fraud Prevention policies and procedures? 

Our Policy Hub makes it easy to distribute your Fraud Prevention policies to all employees and track their acknowledgement. You can set up automated reminders to ensure that employees review and agree to comply with these policies, providing a clear record of engagement to support compliance.

How can employees report suspicions of fraud anonymously?

Our Whistleblowing Register provides a secure and anonymous platform for employees to report any suspicions of fraud. This tool ensures that employees can raise concerns without fear of retaliation, allowing your organisation to address potential issues promptly and transparently.

How can I make sure every employee has read and agreed to our anti-fraud and conduct policies?

Our Policy management ensures employees review and acknowledge key anti-fraud and conduct policies, creating a clear audit trail for regulators. You can manage policy updates, track completions, and demonstrate compliance—all from one place.

How can I measure my employees’ awareness of fraud risks and identify gaps in understanding?

Our Fraud Prevention Staff Survey helps you gauge staff awareness of fraud risks and pinpoint areas that need attention before issues arise. You can run periodic surveys to monitor culture, track improvements over time, and target further training.

How can I provide employees with a safe and anonymous way to report suspected fraud?

Our Whistleblowing Register gives employees a confidential channel to report potential fraud without fear of retaliation. This demonstrates to regulators that you take whistleblower protections seriously and encourages a culture of transparency.

What are the most common types of fraud in construction?

• Bid rigging and collusion during tendering
• False invoicing and overbilling
• Theft or misuse of materials and equipment
• Manipulation of progress reports or timesheets
• Warranty or insurance fraud after project completion

Why is the construction industry especially vulnerable to fraud?

The industry’s structure makes it a target. Projects often involve multiple subcontractors, large sums of money, and tight deadlines, all of which create opportunities for misconduct. Oversight can be challenging, particularly when work happens across several sites, making fraudulent activities harder to detect.

How can companies detect fraud early?

Early detection is about combining good oversight with smart tools. For example:

• Monitoring financial records for irregular billing.
• Using data analytics to flag suspicious payment patterns.
• Carrying out site inspections and inventory checks.
• Providing safe, anonymous channels for employees to raise concerns.

These steps make it much harder for fraud to go unnoticed.

What role does leadership play in fraud prevention?

Leaders set the tone. If executives and managers demonstrate a strong commitment to integrity, employees are far more likely to follow suit. This means:

• Making anti-fraud policies clear and accessible.
• Enforcing rules consistently — no exceptions for "star performers."
• Rewarding ethical behaviour alongside project results.

We have identified we need to train external contacts we consider to be Associated Persons, what is an effective way to do this?

The FTPF package includes micro-learning that is ideal for short engaging training for external contacts.  You'll nee to make sure your LMS supports external assignments, or speak to us about Skillcast managing these assignments for you.

We would usually send out the same Fraud course to all staff, why does Skillcast offer Managers versions of the courses?

The new FTPF offence includes new responsibilities and new penalties for Managers in firms where internal fraud is not prevented.  It's really important to ensure Managers are aware of this, Manager versions of our courses really focus on this and what managers can do to mitigate this risk.

How can I make sure every employee has read and agreed to our anti-fraud and conduct policies?

Our Policy management ensures employees review and acknowledge key anti-fraud and conduct policies, creating a clear audit trail for regulators. You can manage policy updates, track completions, and demonstrate compliance—all from one place.

How can I measure my employees’ awareness of fraud risks and identify gaps in understanding?

Our Fraud Prevention Staff Survey helps you gauge staff awareness of fraud risks and pinpoint areas that need attention before issues arise. You can run periodic surveys to monitor culture, track improvements over time, and target further training.

How can I give employees a secure way to record suspicious activity so we can act quickly?

Our Suspicious Activity Register allows staff to log concerns or irregularities they observe, helping you detect potential issues early. The secure register can be reviewed by compliance teams, enabling prompt investigation and action.

How can I provide employees with a safe and anonymous way to report suspected fraud?

Our Whistleblowing Register gives employees a confidential channel to report potential fraud without fear of retaliation. This demonstrates to regulators that you take whistleblower protections seriously and encourages a culture of transparency.

How can I evidence anti-fraud measures that happen outside of e-learning?

Our Offline Activity Register captures anti-fraud initiatives that take place beyond the LMS—such as manager briefings, toolbox talks, and verbal training. This ensures you can evidence all preventative measures, not just online learning.