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  • how to use electronic communications effectively

    Performance: Electronic Communications

how to use electronic communications effectivelyElectronic communications take up a large part of our working day and yet few of us have had any formal training on the best practice and the risks involved. Find out how to use electronic communications professionally and to maximum effect.

In this course, you'll find out how to use electronic communications effectively, and explore some of the rules and techniques to adopt when using email, chat and social media.

Learning Objectives
  • Understand the dynamics of electronic communications
  • Identify methods and techniques you should adopt when using electronic communications
  • Appreciate the importance of using electronic communications safely and professionally
  • Use electronic communications effectively to ensure the best outcome

Course Contents
  1. Scenario: What's Acceptable?
  2. Exercise: Dana's tweet
  3. Exercise: Dana's tweet - part II
  4. Pros and cons of electronic comms
  5. Professionalism in Electronic Communications
  6. Anonymity? Forget it
  7. Using social media at work
  8. Prior approval
  9. Exercise: Martin's tweets
  10. Know the technology
  11. Checklist: Safety tips for using social media
  12. Think before you 'Send'
  13. Email is business correspondence
  14. Exercise: Producing evidence
  15. Managing electronic communications effectively
  16. Checklist: Managing electronic communications
  17. Exercise: Responding to online conversations
  18. Retention and monitoring
  19. For Internal Use Only
  20. Using approved third-party systems
  21. Exercise: Using third-party systems
  22. Public forums
  23. Consequences of carelessness
  24. Less is more
  25. "Need to know" basis
  26. Protecting your user ID
  27. Exercise: Protecting your account
  28. Hayley's Team: Revisited
  29. Question 1: Ralph's product email
  30. Question 2: Elta wants to raise her profile
  31. Question 3: Sunil's upload
  32. Question 4: Nicola's London trip
  33. Summary
  34. Assessment
Feature Description
Duration Approximately 20 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary
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