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Electronic Communications Training Course

Emails and instant messages can quickly make headlines, damage reputations and lead to lawsuits.

That's why it is important to remind employees about company standards and regulatory requirements.

Our Electronic Communications Course will help your employees communicate professionally digitally and avoid pitfalls.

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Electronic Communications Training Course

About this Course

Versions available as part of our Compliance Essentials and GDPR Course Libraries.

Learning Objectives

This course will prepare your employees to:

  • Use digital media appropriately for business correspondence
  • Maintain professional conduct
  • Comply with content and tone guidance
  • Recognise information security considerations
  • Observe personal data retention & monitoring procedures under GDPR
  • Follow procedures for approved third-party systems

 

New in 2021

  • Full design review by an expert
  • Text & image updates throughout the course
  • New pages, activities & scenarios
  • Updated scenarios/learning activities
  • New post-course assessment

Course Contents

Introduction

Examples of Damaging Messages

- Key Points

Content and Tone Considerations

- Scenario: Content and tone considerations

Professionalism

Email as Business Correspondence

Example: Producing Evidence

Retention and Monitoring

- 'Delete' does not permanently erase data
- Personal use

Using Approved Third-Party Systems

Public Forums

- Professional conduct
- Anonymity

Information Security Considerations

- Need-to-know
- Allow only appropriate access to Company information

Observing Professional Conduct

Summary

Assessment

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Compliance Essentials

Course Specifications

 

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Duration

Approximately 25 minutes.

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Audience

Suitable for all staff - includes examples and interactivities designed for staff at all levels and best practice do's and don'ts for managers.

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Prerequisites

No previous knowledge or experience required.

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Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

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Assessment 

10-question assessment.

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Test-Out

Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment.

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Microlearning

Supplementary four-minute iExpress interactive video provided to create awareness and interest in this topic.

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Deployment

AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

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Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility).

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Tailoring

Fully customisable on Skillcast Portal CMS.

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Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

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Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.