<img src="https://certify.alexametrics.com/atrk.gif?account=b2hlr1ah9W20em" style="display:none" height="1" width="1" alt="">

GDPR Course Library

Safeguarding Personal Data in Electronic Communications

Whether you are sending an email or message, or responding to an online enquiry, the convenience of using electronic communications also comes with risks.

All communications with individuals are personal data and they may contain the personal details of other individuals. This personal data is protected under the General Data Protection Regulation (GDPR).

Our Safeguarding Personal Data in Electronic Communications Course helps employees to communicate professionally via digital means whilst ensuring the confidentiality and integrity of personal data.

Audience: All staff  |  Duration: 30 minutes  |  Format: E-learning module

Learning Objectives

This course will prepare your employees to:

  • Use electronic communications appropriately
  • Comply with content and tone considerations
  • Understand using email as business correspondence
  • Follow personal data retention and monitoring procedures
  • Recognise GDPR considerations in relation to personal data


Course contents

  • Introduction
  • Examples of damaging messages
    - Key points
  • Content and tone considerations
    - Scenario: Content and tone considerations
  • Professionalism
  • Email as business correspondence
  • Example: Producing evidence
  • Retention and monitoring
    - 'Delete' does not permanently erase data
    - Personal use
  • Using approved third-party systems
  • Public forums
    - Professional conduct
    - Anonymity
  • Information security considerations
    - Need-to-know
    - Allow only appropriate access to Company information
  • Observing professional conduct
  • Summary
  • Assessment

Free Trial: GDPR Course Library

Our GDPR Compliance Course Library contains general and specialised e-learning courses providing a complete GDPR compliance training solution.

It will help you to ensure that all employees are aware of the GDPR rules relevant to their role and how to apply them through practical examples.

Request now


Duration Approximately 30 minutes
Audience Suitable for all staff - includes examples and interactivities designed for staff at all levels and best practice do's and don'ts for managers
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment 
iExpress Supplementary four-minute iExpress interactive video provided to create awareness and interest about the topic
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary


We offer several off-the-shelf subscription options for you to train your staff using this course and others in this library. Alternatively, you may purchase a perpetual licence to this course and tailor it completely to fit in with your business or go for something totally bespoke that we build for you ground up. Visit our pricing page for more details on all these options.

View pricing