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    Safeguarding Personal Data in Electronic Communications

    Course Overview

    Whether you are sending an email or message, or responding to an online enquiry, the convenience of using electronic communications also comes with risks. All communications with individuals are personal data and they can contain the personal details of other individuals. All this personal data is now afforded protection under the General Data Protection Regulation (GDPR). Learn how you can communicate professionally while safeguarding personal data.

    In this course, you'll learn about how to take care when using emails and other electronic messages to ensure the confidentiality and integrity of personal data as required by the GDPR.

    Learning Objecetives

    • Use electronic communications appropriately
    • Comply with content and tone considerations
    • Understand email as business correspondence
    • Follow retention and monitoring procedures
    • Recognise GDPR considerations in relation to Personal Data



    Free Trial: GDPR

    Our GDPR Compliance library gives you the full set of courses that you need to ensure that all your staff, across different functions, are aware of the rules relevant to their activities and have undertaken practical training on how apply the rules. Take a free trial to experience these courses yourself.

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    Course contents

    • Examples of damaging messages
    • Key points
    • Content and tone considerations
    • Scenario: Content and tone considerations
    • Professionalism
    • Email as business correspondence
    • Example: Producing evidence
    • Retention and monitoring
    • "Delete" does not permanently erase data
    • Personal use
    • Using approved third-party systems
    • Public forums
    • Professional conduct
    • Anonymity
    • Information security considerations
    • Need-to-know
    • Allow only appropriate access to Company information
    • Observing professional conduct


    Duration Approximately 30 minutes
    Audience Suitable for all staff - includes examples and interactivities designed for staff at all levels and best practice do's and don'ts for managers
    Prerequisites No previous knowledge or experience required
    Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
    Assessment Ten-question assessment
    Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment 
    iExpress Supplementary four-minute iExpress interactive video provided to create awareness and interest about the topic
    Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
    Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
    Tailoring Fully customisable on Skillcast Portal CMS
    Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
    Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary


    We offer several off-the-shelf subscription options for you to train your staff using this course and others in this library. Alternatively, you may purchase a perpetual licence to this course and tailor it completely to fit in with your business or go for something totally bespoke that we build for you ground up. Visit our pricing page for more details on all these options.

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