Compliance Training Blog

Consumer vulnerability in the UK is a subject which has received a great deal of attention over the last few years. It's especially important in times...

We live in an age where change of one kind or another is inevitable. But, by following a few simple steps, you can quickly become a leader in managing...

Skillcast promotes ethical behaviour not only to our customers but to society in general. We do this through education, charitable donations and manag...

Skillcast has been awarded the Feefo Platinum Service Award as rated by real customers. It recognises that we have provided consistently great custome...

Virtual teams - where people are geographically dispersed but collaborate on joint projects - are a common feature in most global organisations.

Let's take a look at some headline customer service statistics:

Time to save time! How much time do you waste in a typical working day or week? Have you ever wondered why time management skills are so important to ...

Professionalism at work is essential, particularly if you want to progress in your career and climb that corporate ladder, be taken seriously, and hav...

How many meetings do you attend in a typical week or month? How many of them do you think are necessary? Do they even achieve what they're supposed to...

It comes as no surprise that the popularity of social media is growing, with an estimated 35.7 million people using it in the UK alone.

Interviews are used for everything from recruitment to new client take-on, supplier selection, research/fact findings in a disciplinary hearing, gaugi...

Negotiation is more common than you may think. From negotiating a pay rise with your boss, to haggling for more favourable terms with a supplier, nego...

An estimated 205 billion emails are sent and received every day. That's around 2.4 million emails per second.

Emotional intelligence is the ability to recognise, control and understand your emotions and the emotions of those around you. It is a vital trait in ...

How you write creates an impression, for good or bad. Persuasive writing generates excitement, influence and motivation. If writing is 'sticky' at the...

When executed well, presentations can be entertaining, engaging, have the audience rapt and motivate them to perform after it's over.

Authenticity requires leaders to be true to themselves, regardless of what situation they encounter. But, it's not as easy as it sounds.