Payment Services Regulations
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25 Minutes
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For all staff
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UK
This in-depth course is for anyone working in UK payment services, from operations and compliance to customer support. The Payment Services Regulations (PSRs) set out the rights and obligations of providers and their customers, and the Financial Conduct Authority (FCA) enforces them. First comes scope (including out-of-scope services): payment account definition, authorised and small payment institutions, and how the Payment Services Directive 2 (PSD2) was transposed into UK law via the PSR 2017 regime.
Next, conduct of business rules cover customer information requirements, single payment and framework contracts, and execution time. Safeguarding funds and strong customer authentication (SCA) also play a role in the PSRs. When things go wrong, consumer liabilities, authorised push payment fraud and the Financial Ombudsman Service (FOS) take centre stage. Finally, there’s the ongoing UK Treasury PSR review of the framework.