Payment Services Regulations
-
25 Minutes -
For all staff
-
UK
The Payment Services Regulations 2017 brought PSD2 into effect in the UK and apply to payment services provided by establishments here. This 25-minute course helps staff recognise which services are covered by the PSRs, understand the conduct of business rules that apply, and grasp the rights and obligations the regulations create for providers and customers.
The PSRs set hard timeframes for executing payments, handling complaints and refunding unauthorised transactions, and the burden of proof frequently sits with the provider. Open banking added participants who had not operated under these rules before. Training operations and customer-facing staff on the specifics protects your firm from liability that attaches automatically when a deadline passes.
What you’ll learn in
this course
- Recognise what services are covered by the PSRs
- Know the Conduct of business rules under the PSRs
- Understand the rights and obligations under the PSR rules
- Identify the rules for handling complaints under PSR
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
Market Abuse Regulation Training Course
Market abuse enforcement is personal. Individuals are fined, banned and prosecuted, and firms are judged on whether they created an environment where abuse was possible. Because inside information circulates well beyond the trading floor, restricting this training to the front office leaves the most likely leak points untrained and your surveillance function working harder than it needs to.
-ID.webp?)
%20-ID.webp?)
-ID.webp?)
Anti-Money Laundering and Counter-Terrorist Financing
Laundering exploits the seams between jurisdictions, moving value through the entity with the weakest controls in a group. A consistent standard everywhere removes that opportunity. Training all staff, not only the financial crime function, gives your organisation the detection coverage that transaction monitoring alone cannot provide, and meets the training obligation that appears in virtually every AML regime.
Anti-Money Laundering and Counter-Terrorist Financing E-learning Course
Money laundering offences carry personal criminal liability, and failing to report a suspicion is itself an offence in the UK. Suspicion is usually formed by someone noticing that an explanation does not hold together. Training all staff rather than only the financial crime team gives your firm the detection coverage its systems cannot provide, and supports the training obligation under the Money Laundering Regulations.
Economic Sanctions
Sanctions lists change without notice and often at short political notice, which means knowledge dates faster here than in almost any other compliance area. Liability frequently attaches regardless of intent. A short annual refresher keeps staff alert to the fact that yesterday's acceptable counterparty may not be today's, and reinforces the habit of escalating rather than assuming.
