COBS - Client Categorisation
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20 Minutes -
For all staff
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UK
COBS applies to UK firms dealing with client investments and sets the rules for client categorisation, which is based on the client's level of sophistication and determines the protections they receive. This 20-minute course explains why categorisation happens, helps staff recognise the different categories, and covers the criteria and procedure by which clients can opt for re-categorisation.
Categorisation determines what the firm owes a client across the whole relationship, so an error at onboarding propagates through everything that follows. Elective professional classifications need documented assessment that frequently turns out to be thin. Training onboarding and client-facing staff protects the client's protections and keeps your files defensible when a relationship later goes wrong.
What you’ll learn in
this course
- Appreciate why we categorise clients
- Recognise different client categories
- Recognise the criteria and procedure by which certain clients can opt for re-categorisation
- Identify and apply the record-keeping requirements
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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