Training and Competence
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30 Minutes -
For all staff
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UK
Training and Competence forms an important part of UK financial services regulation, applying particularly to employees who deal with or on behalf of customers, and it aligns with the Principles for Businesses. This 30-minute course explains that all employees must be competent for the responsibilities allocated to them, and covers the additional requirements applying to customer-facing roles.
T&C failings usually surface as advice failings years later, when the supervision records are the only evidence available. Competence is not a state a firm reaches once. Making the regime understood by staff as well as supervisors improves the quality of the records your firm keeps, and supports the fitness and propriety assessments that sit alongside them under SM&CR.
What you’ll learn in
this course
- Recognise that all employees must be competent to carry out the responsibilities allocated to them
- Understand that employees dealing with, or on behalf of, customers must be assessed as competent
- Understand that employees must be supervised to ensure they maintain competence and apply appropriate knowledge, skill and expertise to their duties
- Be aware that a gap in financial sector employment could lead to an employee needing to be reassessed as competent
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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