Market Abuse Compliance E-Learning Course
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45 Minutes
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For all staff
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UK
Market abuse law reaches every employee, not only front-office, dealing or trading roles. This 45-minute course covers the behaviours that count as market abuse, how to avoid dealing on inside information and prevent its unlawful disclosure, what manipulation looks like, and the rules on insider lists.
Inside information moves through support functions long before it reaches a trading decision, which is why restricting this training to the desk leaves the obvious gap unaddressed. Enforcement in this area is personal as well as corporate. Covering all staff gives your firm a consistent standard and removes the argument that someone outside the front office did not know the rules applied to them.
What you’ll learn in
this course
- Recognise the types of behaviour classed as market abuse
- Take appropriate action to avoid dealing on the basis of inside information and prevent its unlawful disclosure
- Act with integrity and honesty to avoid market manipulation
- Observe the market rules in relation to insider lists, disclosure of managers' deals, research disclosures and safe harbours
- Know when and how to report suspicious transactions and blow the whistle
Hear from our customers
Skillcast is a great platform to use for Compliance e-learning. The staff found the courses informative and engaging. There is a wide range of compliance related topics on the essentials library. The LMS is easy to use, and provides reports to track staff progress, which is a helpful feature.
Feefo Customer Rating ★★★★★ 4.9/5
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CeMAP Competency Refresher Training
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Insurance Distribution Directive (IDD)
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Complaints Handling E-learning for the Insurance Sector
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Introduction to UK Financial Regulation
NEDs sit at a distance from daily operations, which is exactly why their accountability is so often misunderstood inside the firm. The regulator holds them to a higher standard, not a lighter one. Bringing your board and committee members through structured training closes a gap most compliance programmes leave open, and it is straightforward evidence of governance quality when supervisors ask.
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Healthy Working
Musculoskeletal problems and stress remain the two largest causes of working days lost in the UK, and both are largely preventable. Employers also carry a duty of care that now clearly extends to mental health. This course gives staff practical habits rather than warnings, and gives your organisation evidence that wellbeing obligations were addressed rather than acknowledged.
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Financial Sanctions Compliance E-Learning Course
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Market Abuse Compliance E-Learning Course
Inside information moves through support functions long before it reaches a trading decision, which is why restricting this training to the desk leaves the obvious gap unaddressed. Enforcement in this area is personal as well as corporate. Covering all staff gives your firm a consistent standard and removes the argument that someone outside the front office did not know the rules applied to them.
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Data Protection Compliance Training Course
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Pensions Ombudsman Complaints Handling
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MCOB - Equity Release
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Markets in Financial Instruments Directive II (MiFID II)
MiFID II obligations spread through the business in ways that surprise firms: research payments, call recording, best execution, target market assessment and reporting all sit in different teams. Treating it as a front-office matter leaves the operational obligations unowned. A shared understanding across functions is what makes the regime workable rather than a permanent source of remediation projects.
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CONC - Consumer Credit Regulations
Consumer credit attracts sustained FCA attention because the customers affected are often the least able to absorb a poor outcome. Promotions and pre-contract disclosure are where most enforcement starts. Training staff across marketing, sales and collections rather than compliance alone puts the rules in front of the people who create the risk, well before a financial promotion goes live.
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Ethical Standards in Insurance and Investment Compliance E-Learning
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MCOB - General Standards
Firms frequently underestimate how far MCOB reaches into marketing, administration and servicing rather than sitting only with advisers. That misreading is where breaches begin. Covering the full population that touches home finance activity gives your compliance programme consistent standards across the customer journey, and removes the gap between what your advisers are trained on and what everyone else assumes applies to them.
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First Aid Awareness
Most people freeze in the first minute of an incident because they do not know who to call or what they are permitted to do. That minute matters. Making first aid arrangements visible to everyone, rather than known only to the appointed first aiders, is a low-cost improvement that supports your wider health and safety duties under the Health and Safety at Work Act.
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Treating Customers Fairly FCA Compliance
Fairness is assessed on outcomes, not intentions, and outcomes are shaped in places the customer never sees: product design, pricing, service levels and how exceptions are handled. Extending this training beyond customer-facing teams is what makes TCF operational. It also gives your firm better evidence when demonstrating fair treatment across the full product and service lifecycle.
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Complaints Handling FCA Compliance
The FCA reads complaints data as a conduct indicator, and the way a complaint is handled often matters more than the issue that caused it. Cases usually escalate because nobody logged them as complaints in the first place. Training all staff who have customer contact protects your Ombudsman referral rates and improves the root cause information your firm reports.
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Preventing Sexual Harassment for Managers
The duty is anticipatory, meaning an employer has to act before an incident rather than respond well afterwards. Tribunals will look for what was done in advance, and manager training is one of the first things examined. Beyond the legal position, managers set what is tolerated in a team, and no policy overrides what a manager lets pass.
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Financial Crime Prevention E-Learning Course for Staff
Financial crime controls fail at the edges, where a transaction looks slightly unusual to someone who is not sure it is their business to ask. Giving all staff a working understanding of what these offences look like turns the whole workforce into a detection layer. It also underpins the corporate defences that depend on showing reasonable prevention procedures were genuinely in place.
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AI Literacy at Work
Staff are already using these tools, usually without telling anyone, and the exposure comes from pasting customer data or client material into a service nobody assessed. Confident output that is simply wrong is the second problem. Building literacy across the workforce gives your organisation a realistic basis for an AI policy rather than a prohibition people quietly work around.
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CASS Overview for Insurance
Insurance intermediaries hold client money routinely through premium and claims flows, often without describing it that way internally. Risk transfer arrangements, non-statutory trusts and premium handling all carry CASS implications. Establishing a shared understanding across the business is what prevents a routine banking or reconciliation decision becoming a breach that has to be reported.
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Directive on Administrative Cooperation in the Field of Taxation (DAC6)
UK firms still encounter DAC6 through EU counterparties, group entities and client structures, even where the UK reporting position has narrowed. Intermediaries can be caught without having designed the arrangement. Training advisory and client-facing staff to recognise a hallmark early is the only way to avoid discovering an obligation after the reporting deadline has passed.
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Prudential Regulation for Insurance Firms
Insurers carry prudential obligations that shape reserving, capital and reporting, yet most staff never see how their work connects to them. Underwriting decisions, claims reserves and data quality all feed the prudential position. Giving the wider business a working understanding improves the quality of what reaches the actuarial and finance functions, and supports the competence expectations that sit under the regulatory regime.
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Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation for Insurance Firms
Key information documents look like a document production exercise until the figures in them are challenged. Errors in risk indicators, cost disclosure or performance information affect every investor who received them, which makes remediation expensive and public. Training the product, marketing and compliance staff who create and check these documents is the practical control on a regime with very little tolerance for error.
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Claims Handling - General Insurance
The claim is the moment a policy is tested and the moment a customer decides what the insurer is worth. Poor handling here produces complaints, Ombudsman referrals and the outcomes data the FCA scrutinises most closely. Training everyone involved in the claims journey, including those who never speak to a claimant, is what keeps fair treatment consistent under volume pressure.
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Whistleblowing for Managers (FS)
Whistleblowing regimes fail at the first conversation. A manager who reacts defensively closes the channel for everyone who hears about it afterwards. The FCA expects senior managers to champion the arrangements, not merely permit them, and detriment claims are personally damaging. Training managers on the response, not just the policy, is what makes the channel usable.
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Conflicts of Interest in Insurance
Insurance groups often place underwriting, broking, claims and advice under one roof, which produces structural conflicts clients cannot see and regulators reliably look for. Remuneration structures add another layer. Training staff to recognise conflicts in their own work keeps your conflicts register accurate, which is the document the FCA will ask for first when testing whether client interests come first.
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CASS Overview
CASS breaches have produced some of the FCA's most substantial penalties against otherwise well-run firms, usually through procedural failures rather than misconduct. Staff who never touch a reconciliation still make decisions that affect client asset protection. An organisation-wide overview establishes why the rules are strict, which is what stops a well-intentioned shortcut becoming a reportable breach.
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Fraud Prevention E-learning Course
Fraud usually needs three things: pressure, opportunity and a rationalisation. Staff cannot influence the first, but they routinely create or close the second. Making the whole workforce aware of what opportunity looks like is a cheaper control than adding another approval step, and it strengthens the prevention procedures your organisation may need to demonstrate.
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Information Security Compliance Training Course
Attackers target people because people are reachable, and most incidents begin with an ordinary action rather than a technical failure. For firms in scope of DORA or facing supplier security assessments, evidence of staff-level security training is now requested directly. Delivering it across the workforce gives you both the practical control and the documentation.
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CASS 15 - Payment Services and Electronic Money: Relevant Funds
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Good Outcomes for Vulnerable Customers
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Overview of the Consumer Duty
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Training and Competence
Competence is a continuing obligation, not a threshold cleared at recruitment, and firms are judged on the records that show how it was maintained. T&C gaps typically surface during a past business review, when the people involved have left. Making the regime understood by staff as well as supervisors improves the quality of those records while they can still be created properly.
Understanding Failure to Prevent Fraud (FTPF) in Financial Services
Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf. Our Understanding Failure to Prevent Fraud Course explains how the offence works, what types of fraud are covered, and what steps our Company and employees must take to help prevent it. The course will help employees understand their role in protecting the organisation from liability and reputational harm.
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Understanding Failure to Prevent Fraud (FTPF)
Liability attaches to the organisation where fraud is committed by someone acting on its behalf, and reasonable prevention procedures form the defence. Those procedures have to be understood by the people operating them to count. Delivering this course across the workforce builds both the control itself and the documented awareness that supports the defence if it is ever tested.
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UCITS
UCITS is a retail investor protection regime as much as a distribution passport, and depositary oversight and delegation are where firms most often fall short. Operational teams manage these arrangements day to day without always seeing the investor protection logic behind them. Making that logic clear improves oversight quality and supports the governance evidence a management company needs to produce.
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Sustainability Disclosure Requirements (SDR) and Investment Labels
The anti-greenwashing rule applies to all FCA-authorised firms, not only those using a label, and it catches any sustainability claim made to clients. That reaches marketing copy, fund factsheets and conversations. Training staff on what a claim now has to be able to support protects your firm from an exposure that sits in ordinary customer communication rather than in formal disclosure.
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Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation
Key information documents are prescriptive by design, which means judgement calls in risk indicators, cost figures and performance scenarios are the main source of error. Every investor who received a flawed document is affected. Training the product, marketing and oversight staff involved keeps errors out of the population rather than requiring them to be corrected across it.
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Mortgage Credit Directive
The MCD brought second-charge and consumer buy-to-let lending into a framework many firms had not previously worked within, and the differences between the categories are easy to lose in practice. Applying the wrong process to the wrong product creates a documentation failure across a whole book. Training staff on where each regime applies protects file quality and reduces remediation risk.
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MCOB - Financial Promotions
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MCOB - Disclosures
Disclosure failures are systematic rather than individual: once a template or a process step is wrong, every customer through it is affected. That makes remediation expensive and highly visible to the FCA. Training the staff who design journeys and produce documentation alongside those who deliver them catches problems at the point where fixing them costs one change rather than thousands.
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Insurance Act 2015
The Act rebalanced the relationship, replacing the old disclosure regime with a duty of fair presentation and introducing proportionate remedies rather than automatic avoidance. Underwriting, broking and claims teams all work under the new position whether or not they have been trained on it. Making the changes explicit protects your firm's coverage decisions and reduces disputes that are expensive to argue.
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Fire Warden Training
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CASS 8 - Mandates
Mandates are the CASS area most often missed entirely, because a firm can hold one without ever holding client money. Direct debit authorities and standing instructions can create them. Firms usually find out during an audit. Training the staff who set up and manage these arrangements is how you identify mandates before someone else does.
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CASS 6 - Custody Rules
Custody failures are usually discovered during a CASS audit rather than by the firm, and by then the breach may have persisted for months. Records and reconciliations are where the rules bite hardest. Training operations staff on why the requirements are so prescriptive reduces the number of qualifications in your CASS audit report and shortens the remediation that follows.
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An Introduction to Solvency UK
Solvency requirements are usually seen as an actuarial matter, which leaves the rest of the business unable to see how underwriting, reserving and data quality feed the capital position. Poor input at the operational level becomes a capital problem. Spreading a basic understanding improves the quality of what reaches the specialists and supports wider regulatory competence expectations.
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Conduct Rules for Non-Executive Directors (NEDs)
NEDs are held to a higher standard of accountability precisely because they are expected to challenge. That is difficult to do well without a clear view of what the regulator expects of the role. Including your board and committee members in the compliance programme closes a gap most firms leave open, and it is straightforward evidence of governance quality.
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Contract Certainty
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MCOB - APRC, Shortfalls and Charges
Errors in APRC calculation or disclosure affect every promotion issued while the error persists, which makes remediation costly and highly visible. The assumptions behind the figure are where mistakes are made. Training the marketing, product and compliance staff who produce and approve promotions catches those errors before publication rather than after a supervisory review.
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Training and Competence
T&C failings usually surface as advice failings years later, when the supervision records are the only evidence available. Competence is not a state a firm reaches once. Making the regime understood by staff as well as supervisors improves the quality of the records your firm keeps, and supports the fitness and propriety assessments that sit alongside them under SM&CR.
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Conflicts of Interest in Asset Management
Asset management conflicts are structural rather than occasional: allocation between funds, dealing commission, cross trades, personal account dealing and fee structures all create them. The FCA has reviewed this area repeatedly and found frameworks that exist without functioning. Training investment, dealing and support staff to recognise conflicts in their own decisions is what gives the framework something real to control.
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Overview of the Consumer Duty
The Duty asks firms to prove outcomes rather than demonstrate process, which is a genuine change in how compliance has to be evidenced. Staff in product, pricing, operations and service all affect the result. Making the Duty understood across the business is what turns board-level attestation into something the firm can actually substantiate when the FCA asks for the data behind it.
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Good Outcomes for Vulnerable Customers
Vulnerability is often temporary and rarely announced. Bereavement, illness, redundancy and financial pressure all create it, and the customer may not use the word. The Consumer Duty makes outcomes for customers with characteristics of vulnerability a supervisory priority, so the ability of front-line staff to notice and adapt is now directly measurable.
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Bribery Prevention Compliance E-learning Course
Bribery laws continue to tighten, and the areas where exposure builds are ordinary ones: recruitment, client acquisition, third party partnerships and the small courtesies nobody records. The adequate procedures defence under the Bribery Act depends partly on trained staff. This course gives your organisation that component and gives employees a clear line they can hold in a difficult conversation.
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Preventing the Facilitation of Tax Evasion
The corporate offences of failing to prevent the facilitation of tax evasion make the organisation liable for what an associated person does, with reasonable prevention procedures as the only defence. Associated persons include contractors, agents and intermediaries. Training staff who engage or supervise them is how a firm builds a defence that reflects reality rather than paperwork.
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Modern Slavery Compliance Training Course
Exposure usually sits several tiers down a supply chain, where visibility is poor and price pressure is highest. Firms above the turnover threshold must publish a statement, and that statement invites scrutiny of whether the underlying diligence is real. Training procurement, operations and front-line staff gives your organisation eyes in the places a statement alone cannot reach.
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Anti-Money Laundering and Counter-Terrorist Financing E-learning Course
Money laundering offences carry personal criminal liability, and failing to report a suspicion is itself an offence in the UK. Suspicion is usually formed by someone noticing that an explanation does not hold together. Training all staff rather than only the financial crime team gives your firm the detection coverage its systems cannot provide, and supports the training obligation under the Money Laundering Regulations.
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Preventing Sexual Harassment Training Course
The Worker Protection Act 2023 amended the Equality Act 2010 to strengthen protection and place a preventative duty on employers, enforceable through tribunals. Prevention is assessed on what happened before an incident, not the quality of the investigation afterwards. Training the whole workforce is the clearest step an employer can take, and the first one a tribunal will look for.
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CASS 9 - Information to Clients
Reporting obligations under CASS 9 are specific about content and timing, and shortfalls go unnoticed until an audit or a client query exposes them. Nobody complains about information they did not know they were owed. Training operations and client service staff on the requirement keeps your firm compliant with a rule that is simple to meet and difficult to justify having missed.
Swap Execution Facilities (SEFs) and Designated Contract Markets (DCMs)
Venue rulebooks differ, and a trader working across several of them is working to several sets of obligations at once. Breaches attract attention from US regulators regardless of where the desk sits. Training the staff who execute and support these trades keeps your firm on the right side of a regime that assumes participants have read the rulebook of every venue they touch.
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Lone Working
Lone workers are more widespread than most organisations realise: home workers, staff visiting customers, early and late shift workers and anyone in a building outside normal hours. Standard risk assessments assume someone else is nearby. Making lone working visible as a category is the first step to managing it, and it protects people whose situation would otherwise go unassessed.
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CASS 9 - Information to Clients
Client reporting obligations are easy to under-deliver, because nobody complains about information they did not know they were entitled to until something goes wrong. The requirements are specific about content and frequency. Training operations and client service staff on what is owed keeps your firm on the right side of a rule that is straightforward to comply with and awkward to explain having missed.
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CASS 10 - CASS Resolution Pack
The pack is only useful if documents can be retrieved within the required timeframe, which is a test firms rarely run until an audit forces it. Contents drift as systems and counterparties change. Training the staff who own the underlying documents keeps the pack accurate, and turns a compliance artefact into something that would actually work in the situation it was designed for.
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Breathing Space Regulations
Continuing to pursue a debt after a moratorium starts is a breach with consequences, and the notification can arrive at any point in a collections process. Front-line collections staff make the decisions that trigger it. Training them properly protects customers who are already in difficulty and protects the firm from a failure that is easy to make and impossible to argue away.
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Asbestos
Asbestos remains present in a large proportion of buildings constructed before 2000, and disturbance during maintenance is the most common cause of exposure. The disease appears decades later. Anyone whose work could disturb building fabric needs awareness training as a legal requirement, and it is one of the clearest cases where training prevents harm nobody would otherwise see coming.
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AIFM Regulations
Marketing restrictions are where firms most often step wrong, because a conversation with a potential investor can constitute marketing before anyone intended it to. Depositary, remuneration and reporting obligations add further weight. Training investment, distribution and operations staff on the boundaries protects the manager's regulatory position in a regime where breaches are visible to investors as well as supervisors.
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CASS 5 - Client Money - Insurance Distribution Activity
Insurance intermediaries handle client money constantly through premium and claims flows, often without labelling it as such internally. Risk transfer arrangements and trust structures determine whose money it is at any given moment, and getting that wrong is a reportable breach. Training operations and finance staff together is what keeps daily banking practice aligned with the trust arrangements on paper.
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General Insurance Pricing Practices
Price walking was a business model before it was a breach, which means the rules cut across pricing, marketing and retention practice that once seemed normal. Attestation and reporting requirements sit on top. Training the teams who set and apply pricing is what turns the fair value assessment from a document into a constraint that actually shapes decisions.
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ICOBS - Providing Information and Advising
The distinction between information and advice determines what the customer is owed and what the firm is liable for, and it is crossed easily in conversation. Fee and remuneration disclosure is another area the FCA reviews regularly. Training intermediary staff on both protects the customer outcome and gives the firm files that hold up when a case is examined later.
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Senior Management Arrangements Systems and Controls
SYSC is the layer beneath SM&CR, operational resilience and financial crime controls, and weaknesses here surface as failures elsewhere. Managers frequently work within the arrangements without ever seeing the framework that produced them. Training them on the structure itself makes responsibility allocation more deliberate, which is exactly what supervisors examine when something has gone wrong.
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Payment Services Regulations
The PSRs set hard timeframes for executing payments, handling complaints and refunding unauthorised transactions, and the burden of proof frequently sits with the provider. Open banking added participants who had not operated under these rules before. Training operations and customer-facing staff on the specifics protects your firm from liability that attaches automatically when a deadline passes.
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BCOBS - General Standards
Communication standards under BCOBS interact directly with the Consumer Duty's requirement that customers understand what they are being told, so the two are increasingly tested together. Errors reach every customer receiving a given communication. Training the staff who write, approve and deliver customer messaging is where the risk is created and where it is cheapest to control.
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Personal Conflicts of Interest
Personal conflicts are the hardest category to control because nobody else can see them. Outside directorships, family relationships with suppliers, personal account dealing and second jobs all qualify, and each feels private until it becomes a regulatory matter. Making disclosure routine rather than exceptional keeps your conflicts register useful and protects individuals from a situation that looks far worse undeclared.
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Meeting the Conduct Rules in Dual Regulated Firms
Dual-regulated firms answer to both the FCA and the PRA, so the conduct expectations arrive from two directions and the population caught by them is large. Breach reporting obligations apply regardless of seniority. Making the rules understood across the firm reduces reportable breaches and gives your certification and reference processes something solid to rest on.
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Digital Operational Resilience Act (DORA)
DORA is prescriptive in a way earlier resilience guidance was not, with defined requirements for incident reporting, testing and third party oversight, and supervisory consequences for gaps. The obligations reach beyond the technology function into procurement, operations and governance. Training staff across those areas is what allows a firm to demonstrate compliance rather than describe an intention to comply.
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Principles for Businesses
The Principles are how the FCA acts where no detailed rule was breached, which makes them the most consequential part of the Handbook for anyone exercising judgement. Staff who know them can navigate situations the rulebook does not anticipate. That capability matters more as the Consumer Duty pushes supervision further toward outcomes and away from process.
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ICOBS - Providing Information and Advising
Remuneration and fee disclosure is an area the FCA revisits regularly, and the boundary between information and advice is crossed easily in conversation. Both determine what the customer can later claim they were owed. Training intermediary staff on the specific disclosure points keeps the sales journey compliant and produces files that stand up when a case is reviewed long after the sale.
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ICOBS - Distance Communications
Almost all insurance is now sold at a distance, which means these rules apply far more widely than the name suggests. Requirements around pre-contract information and cancellation rights are specific and time-bound. Training the staff who design and operate online and telephone journeys keeps compliance built into the process rather than checked afterwards.
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ICOBS - Cancellation and Claims
Cancellation and claims are the two moments a customer finds out what their policy is actually worth, and both generate complaints out of proportion to the volume of transactions. Delays and unclear decline reasons are the usual causes. Training the staff who handle these processes improves outcomes at the point the FCA measures most closely and reduces referrals to the Ombudsman.
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COBS - Suitability
Suitability failings are the single largest source of redress in retail investment, and they are judged years later on the file alone. What the adviser understood at the time counts for nothing if it was not recorded. Training staff on both the assessment and the evidence it must leave behind protects clients and protects the firm from a liability that compounds quietly.
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COBS - Client Communications High Risk Investments
The FCA tightened this area after sustained consumer harm in high-risk and speculative products, and the requirements around risk warnings, cooling-off and consumer categorisation are prescriptive. Marketing teams frequently do not know a product has crossed into the high-risk category. Training them alongside compliance is what keeps promotions inside the rules rather than requiring withdrawal after publication.
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COBS - Appropriateness
The awkward part is the second half: what happens after a warning is given and the client insists. Firms differ in practice and the records rarely show the reasoning. The FCA has looked closely at execution-only journeys for complex products. Training staff on the process end to end protects the customer and gives the firm a file that explains itself later.
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Appointed Representatives Regulatory Responsibilities for Insurance Firms
Insurance distribution runs through extensive AR and introducer networks, and the principal remains accountable for what happens at the point of sale. Product oversight and fair value obligations reach the AR's activity too. Training the network directly gives principals evidence of oversight and reduces the distance between the standards set centrally and the conversations customers actually have.
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FSCS Deposit Protection
Customers make deposit decisions based on what front-line staff tell them about protection, and an inaccurate answer about limits or eligibility can cost someone their money. Temporary high balance rules are widely misunderstood. Training customer-facing staff properly protects depositors and keeps the firm's required disclosures accurate, which matters most at exactly the moment nobody has time to check.
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COBS - Dealing and Managing
Aggregation and allocation are where conflicts between clients become concrete, and the FCA has found allocation practice wanting in successive reviews. Best execution is also frequently treated as a policy document rather than a tested obligation. Training dealing and investment staff on the requirements keeps practice aligned with policy, which is exactly the gap supervisors look for.
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COBS - Client Categorisation
Categorisation determines what the firm owes a client across the whole relationship, so an error at onboarding propagates through everything that follows. Elective professional classifications need documented assessment that frequently turns out to be thin. Training onboarding and client-facing staff protects the client's protections and keeps your files defensible when a relationship later goes wrong.
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Whistleblowing in Insurance
Insurers subject to Solvency II fall within the mandatory whistleblowing regime, which requires appointed champions, defined channels and specific reporting. Rules alone do not make people speak up; confidence in the protection does. Making both the process and the protections explicit across the firm is what turns a compliant structure into a channel that actually receives concerns.
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COBS - Client Communications and Financial Promotions
Financial promotion breaches affect every recipient of the material, which makes them expensive to remediate and highly visible. Performance presentation is where firms most often overstep, usually through selective periods or unclear assumptions. Training the marketing, product and approval staff who produce this material catches errors before publication rather than after a supervisory review or a customer complaint.
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Principles for Businesses
The Principles are the FCA's most flexible enforcement tool, and firms are disciplined under them where no specific rule was broken. Principle 12 and the Consumer Duty added to that reach. Staff who understand the Principles can judge situations the rulebook does not cover, which is precisely where regulatory judgement is needed and most often absent.
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General Office Hygiene
Absence from routine illness costs more in aggregate than any single serious incident, and shared desks, hot-desking and communal kitchens increase transmission. Hybrid working spread the exposure rather than reducing it. Short, practical training on hygiene is a low-cost intervention that has a measurable effect on absence and supports the general duty to provide a safe working environment.
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Records Management
Records are held too long as often as they are destroyed too early, and both create exposure: one under data protection law, the other during litigation or a regulatory request. Retention decisions are made by individuals every day without much thought. Giving the workforce a clear framework means your retention schedule describes what actually happens rather than what was intended.
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ICOBS - General Matters
Customer categorisation determines what protections apply, and getting it wrong changes what the firm owes for the life of the relationship. The clear, fair and not misleading standard now sits alongside the Consumer Duty's requirement that customers actually understand what they are told. Training staff on both keeps your communications defensible and your categorisation decisions consistent.
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Fire Safety Compliance E-Learning Course
Fire safety legislation places duties on the responsible person, but those duties are discharged through the behaviour of everyone in the building: blocked exits, propped fire doors, overloaded sockets and accumulated waste. A fire risk assessment describes the intended position rather than the actual one. Training all staff is what keeps the two aligned between inspections.
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Equality and Diversity E-learning Course
Discrimination claims usually begin with something that felt minor at the time: a comment, an assumption, a decision explained badly. Staff who understand the categories recognise the risk earlier and challenge it sooner. A short, workforce-wide course establishes the shared standard that everything else in your equality programme depends on, and gives managers a common reference for the conversations that prevent escalation.
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ICOBS - General Matters
Customer categorisation determines the protections owed for the life of a relationship, so an error at the start propagates through everything after it. The communication standard now sits alongside the Consumer Duty's requirement that customers genuinely understand. Training staff on both keeps categorisation consistent and communications defensible when a case is reviewed.
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ICOBS - Distance Communications
Most insurance is now sold remotely, so these rules govern the standard sales journey rather than an unusual one. The requirements are specific about what must be provided and when. Training the teams who build and run online and telephone journeys keeps the disclosure correct at the design stage, which is the only place it can be fixed cheaply.
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ICOBS - Cancellation and Claims
These are the two moments the customer finds out what the policy was actually worth, and both produce complaints out of proportion to their volume. Delay and unexplained declines are the usual triggers. Training the staff who handle cancellations and claims improves outcomes where the FCA looks hardest and reduces the referrals that end up with the Ombudsman.
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BCOBS - Distance Communications
Nearly all account opening now happens at a distance, which makes these rules the default rather than the exception. Pre-contract information and cancellation rights are prescriptive and time-bound. Training the staff who design and operate digital and telephone journeys builds compliance into the process, rather than discovering a disclosure gap that affected every customer through the journey.
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Non-Financial Misconduct
The FCA has made clear it will consider non-financial misconduct when assessing fitness and propriety, which turns behaviour previously treated as an HR matter into a regulatory one that can end a career in financial services. Firms are also expected to report it. Making that connection explicit changes how seriously the population treats conduct that would otherwise stay informal.
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Whistleblowing in Financial Services
The FCA expects firms to have whistleblowing arrangements that work, with a senior manager accountable for them, and it treats the suppression of concerns as a serious failing. Regulatory references also travel with individuals. Making the protections credible to the whole workforce is what turns a compliant structure into a channel that actually receives information the firm needs.
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Mental Health at Work
Employers have a duty of care that clearly covers mental health, and the HSE treats work-related stress as a hazard requiring assessment. People rarely raise it until they are already unwell, partly because they are unsure it counts. Training the whole workforce makes the subject discussable, which is the only realistic route to intervening before absence becomes the first indicator.
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Third-Party Harassment
Third-party harassment is unwanted behaviour by someone who is not an employee, such as a customer, supplier, contractor or visitor. While these individuals may be external to the organisation, employers have a legal duty to take reasonable steps to prevent harassment and protect the dignity and safety of everyone at work. This course explains what constitutes third-party harassment, why impact matters more than intent and how our zero-tolerance approach helps create a safe, respectful working environment. It also outlines how to respond to inappropriate behaviour, when and how to report concerns and the support available to staff who speak up.
Conduct Rule 6: Act to deliver good outcomes for retail customers
Financial services professionals must act in good faith, prevent foreseeable harm and support customers in achieving their financial objectives. This training explores Conduct Rule 6: Act to Deliver Good Outcomes for Retail Customers, ensuring employees understand their role in delivering fair treatment and transparent services.
Conduct Rule 5: Observe proper standards of market conduct
Financial markets rely on trust, integrity and adherence to established rules and ethical behaviour. This training explores Conduct Rule 5: Observe Proper Standards of Market Conduct, ensuring employees understand their responsibility to uphold market integrity and comply with regulatory standards.
Conduct Rule 4: Pay due regard to the interests of customers and treat them fairly
Financial services professionals must always act in the best interests of customers and ensure they are treated fairly. This training explores Conduct Rule 4: Pay Due Regard to Customers' Interests and Treat Them Fairly, helping employees understand their responsibility to provide clear, accurate and fair customer interactions.
Conduct Rule 3: Be open and cooperative with the FCA, the PRA and other regulators
Financial services firms and employees must be open and cooperative with regulators, including the Financial Conduct Authority and the Prudential Regulation Authority. This training explores Conduct Rule 3: Be Open and Cooperative with Regulators, helping employees understand their responsibilities in responding to regulatory requests and maintaining transparency.
Conduct Rule 2: Act with due skill, care and diligence
People working in financial services must act with due skill, care and diligence, ensuring their actions do not harm customers or the financial system. This training explores Conduct Rule 2: Act with Due Skill, Care and Diligence, helping employees understand how to make informed decisions, assess risks carefully and maintain high professional standards.
Conduct Rule 1: Act with Integrity
Integrity is a fundamental principle in financial services, ensuring ethical conduct and maintaining customer trust. This training explains Conduct Rule 1: Act with Integrity, highlighting its importance, examples of misconduct and the consequences of breaching this rule.
Safeguarding for Charities and Trustees
Safeguarding involves protecting people from harm, abuse and neglect. This training equips those working in the charity sector to create safe environments, recognise signs of harm and follow safeguarding policies.
Political Activity and Campaigning by Charities
Charities in the UK can engage in political activity to support their purpose, provided it remains secondary to their charitable work and complies with legal and ethical guidelines. This training helps people working in the charity sector understand how to align political activity with the charity's purpose, manage risks and maintain neutrality and independence.
Managing Conflicts of Interest in a Charity
Conflicts of interest, whether actual or perceived, can harm a charity's decision-making and credibility. This training helps people working in the charity sector recognise, manage and document conflicts of interest to ensure decisions are transparent, ethical and in the charity's best interests.
Managing Charity Finances
Managing charity finances requires spending responsibly, transparently and strictly for the charity's purpose. This training helps people working in the charity sector understand how to safeguard assets, monitor budgets, identify financial risks and ensure compliance with charity law and financial policies.
Making Decisions at a Charity
Charity decision-making must be guided by principles that ensure actions are within the charity's powers, aligned with its purpose and in its best interests. This training helps people working in the charity sector understand how to make informed, responsible decisions, manage conflicts of interest and ensure compliance with laws and regulations.
Gifts and Hospitality for Charities
Gifts and hospitality can pose a risk of actual or perceived bribery in the charity sector. This training helps people working in the charity sector understand how to assess the appropriateness of gifts or hospitality, ensuring transparency, proportionality and compliance with anti-bribery policies.
Data Protection for Charities
Handling personal data is a critical responsibility for charities, governed by data protection laws and essential for maintaining trust. This training helps people working in the charity sector understand how to collect, store and process personal data securely, avoid breaches and comply with data protection regulations.
Communicating with the Charity Commission
Effective communication with the Charity Commission is essential for compliance, transparency and maintaining public trust. This training helps people working in the charity sector understand when and how to report incidents, submit annual returns and seek guidance.
Charity Purposes and Rules
Charities in the UK must operate within their defined purposes as set out in their governing documents, ensuring all activities align with these objectives. This training helps people working in the charity sector understand the importance of adhering to a charity's purpose, identifying activities that may conflict with charity law and the consequences of non-compliance.
Anti-Bribery for Charities
Bribery in the charity sector can take subtle and complex forms, from cash payments to promises of preferential treatment. This training helps people working in the charity sector recognise, prevent and report bribery, ensuring all interactions remain ethical and compliant with anti-bribery laws.
AML and CTF for Charities
Charities can inadvertently become vehicles for money laundering and terrorist financing, threatening their integrity and compliance. This training helps people working in the charity sector identify risks, recognise red flags and apply measures to protect the charity from exploitation by criminals and terrorist groups.
Failure to Prevent Fraud (FTPF): Prevention
Understand the six principles of fraud prevention to design and support effective anti-fraud controls.
Failure to Prevent Fraud (FTPF): Scope
Understand the scope of the Failure to Prevent Fraud offence and its implications for different types of companies.
Failure to Prevent Fraud (FTPF): Offence
Understand the legal implications of the Failure to Prevent Fraud offence and how to ensure compliance in my role.
Failure to Prevent Fraud (FTPF): Types of Fraud
Understand the various types of fraud that could lead to the Failure to Prevent Fraud offence and how to help prevent them in my role.
Protecting Intellectual Property Rights
Intellectual property (IP) includes original creations such as artistic works, inventions, trademarks and trade secrets that can be owned, licensed or sold. This training explains how to protect IP, avoid infringement and ensure compliance with contracts and legal obligations.
Understanding Tax Evasion
Tax evasion is the illegal act of dishonestly reducing tax liability, while tax avoidance involves exploiting legal loopholes. This training explores the risks, legal consequences and red flags of tax evasion, along with how to prevent and report it.
The 4D Bystander Intervention Model
Creating a safe and respectful workplace requires everyone to take action when witnessing bullying harassment or inappropriate behaviour. This training helps employees understand the 4D bystander intervention model, which includes direct action, distraction, delay and delegation, so they can effectively support colleagues and foster a positive work environment.
Unwanted Behaviour of a Sexual Nature
Sexual harassment is unwanted behaviour of a sexual nature that can create an intimidating, degrading or hostile work environment. This training helps employees recognise different forms of sexual harassment, understand its impact and follow workplace policies to prevent and report it.
Minimum Disclosure Rules
The Common Reporting Standard was introduced to prevent offshore tax evasion, but authorities continue to find ways in which it is being circumvented. This training explains the mandatory disclosure rules, including the obligation to report opaque offshore structures and Common Reporting Standard avoidance arrangements.
The Three Characteristics of Harassment
Harassment in the workplace occurs when unwanted behaviour violates a person's dignity or creates an intimidating or offensive environment. This training helps employees recognise harassment, understand its impact and take appropriate action to prevent and report it.
Unlawful Disclosure of Inside Information
Inside information is precise, non-public information about a financial instrument or issuer that could impact market prices if disclosed. This training explains what constitutes inside information, when disclosure is lawful or unlawful and how to mitigate the risk of market abuse.
Persons Discharging Managerial Responsibilities
Persons discharging managerial responsibilities are senior individuals in publicly traded organisations who have access to inside information. This training explains their obligations, including restrictions on trading and requirements for notifying transactions involving them and their closely associated persons.
Understanding Market Abuse
Market abuse distorts financial markets and disadvantages investors. This training explains insider dealing, unlawful disclosure and market manipulation and how to prevent them.
Understanding Insider Trading
Inside information can significantly impact financial markets and must be handled with strict confidentiality. This training helps employees understand what constitutes inside information, how to avoid insider trading and the legal consequences of misuse.
Understanding Inside Information
Inside information is precise, non-public information about a financial instrument or issuer that could significantly impact market prices if disclosed. This training explains how to identify inside information, distinguish lawful from unlawful disclosures and comply with market abuse regulations.
Don't Deal with Inside Information
Insider dealing occurs when someone uses non-public, price-sensitive information to gain an unfair advantage in financial markets. This training explains the legal consequences of insider dealing, how regulators detect it and the steps to take when handling inside information.
Understanding Intellectual Property
Intellectual property rights are exclusive rights that protect creators and inventors, allowing them to benefit commercially from their work. This training explores the different types of intellectual property rights, including patents, copyrights, trademarks and trade secrets, and how they are used to safeguard business assets.
New and Expectant Mothers at Work
When an employee is pregnant or returning from maternity leave, certain legal rights and health considerations apply. This training explores these rights, the required risk assessments and how to ensure a safe and supportive workplace.
Mental Health at Work
Stress, anxiety and depression are major workplace health risks, accounting for over half of work-related ill-health cases. This training explores how to recognise, manage and reduce these mental health challenges through healthy coping strategies and support.
Menopause Awareness
Menopause is a natural stage in life that can bring physical and emotional challenges and potentially affect work performance. This training explores the impact of menopause in the workplace, legal protections and ways to support affected employees.
Working Safely
Workplace accidents occur frequently, but many are preventable through awareness and proper safety measures. This training covers key health and safety practices, including fire safety, hazard prevention, working at height, electrical risks and incident reporting.
Work Equipment
Work equipment includes tools, machines and other devices used to perform tasks safely and efficiently. This training covers proper use, maintenance and safety procedures to prevent workplace injuries.
Transport
Work-related driving poses significant risks, contributing to a large percentage of road accidents. This training outlines key control measures for vehicle, journey and driver safety to minimise transport-related risks.
Personal Protective Equipment
Personal protective equipment is essential in minimising exposure to workplace hazards but should be the last line of defence. This training outlines the correct use, maintenance and limitations of personal protective equipment to ensure safety in hazardous environments.
Noise
Prolonged or excessive noise can cause stress, hearing damage and other health risks. This training helps you recognise noise hazards, understand legal noise limits and apply appropriate control measures to manage and mitigate noise exposure in the workplace.
Fire
Fires pose a serious threat in any workplace, making fire prevention and safety measures essential. This training explains how fires start, the importance of fire safety procedures and the actions to take in an emergency.
Electricity
Electricity is essential in the workplace, but even minor mistakes can cause serious injuries, fires or fatalities. This training helps you understand electrical hazards, recognise unsafe practices and take proactive steps to ensure workplace safety.
COSHH
Exposure to hazardous substances in the workplace can cause serious health conditions, including respiratory diseases and skin disorders. This training helps you recognise hazardous substances, understand exposure risks and apply appropriate safety measures to protect yourself and others.
10 Steps to Healthy Working
A fast-paced work environment can take a toll on physical and mental health if risks are not managed. This training outlines 10 practical steps to improve posture, reduce stress and maintain overall well-being at work.
10 Essential Office Hygiene Practices
Hygiene is a key factor in maintaining a clean, safe and healthy workplace. This training outlines essential hygiene practices and how to implement them effectively.
The Fraud Triangle
Fraud is often committed by ordinary people who find themselves in difficult situations and make poor choices. This training explains the fraud triangle, helping you recognise warning signs and take steps to prevent fraud.
Preventing Corporate Fraud
Corporate fraud involves illegal activities committed by an organisation or individuals acting on its behalf. This training explains different types of fraud, their consequences and the measures in place to detect, prevent and report fraudulent activity.
Mandatory Leave
Mandatory leave is time off that certain organisations enforce to help prevent fraud, errors and other risk incidents. This training highlights the role of mandatory leave in identifying issues, strengthening internal controls and fostering resilience.
Fraud Offences and Penalties
Fraud is any dishonest action or omission intended to gain or cause a loss, regardless of whether it is temporary or permanent. This training explores the different types of fraud under the UK Fraud Act, real-world examples and the legal consequences of fraudulent behaviour.
Employee Fraud and Insider Threats
Employee fraud can take many forms, from theft and false expense claims to data misuse and conflicts of interest. This training helps you recognise fraudulent behaviours, understand the consequences and ensure compliance with Organisation policies to maintain integrity in the workplace.
Economic Crime and Corporate Transparency Act 2023
The Economic Crime and Corporate Transparency Act 2023 expands corporate liability for fraud and financial crimes. This training explains how companies can be held accountable for failing to prevent fraud and the broader responsibilities of senior managers under the new legislation.
False Representation
Fraud by false representation happens when someone deliberately provides misleading or untrue information for personal or financial gain. This training helps employees recognise different types of false representation in everyday and corporate settings, understand the legal consequences and take action to prevent fraud.
Authorised Push Payment Fraud
Authorised push payment fraud occurs when scammers impersonate trusted figures to trick individuals into transferring money. This training outlines how to recognise and prevent authorised push payment fraud by verifying suspicious requests and staying vigilant.
Supplier Fraud
Supplier fraud occurs when vendors engage in deceptive practices, such as false invoicing, overpricing or bribery. This training helps employees recognise fraudulent supplier activities, conduct due diligence and follow procedures to prevent financial and reputational damage.
Customer Fraud
Customer fraud poses serious risks to businesses, from chargeback fraud to false complaints. This training helps employees recognise fraudulent activities, identify red flags and apply controls to prevent financial and reputational damage.
Unexplained Wealth Orders
Unexplained wealth orders allow law enforcement to seize assets if their owners cannot justify their wealth as coming from a legitimate source. This training explores how unexplained wealth orders work, their role in tackling financial crime and the importance of reporting suspicious activity.
Suspicious Activity Reporting
Employees must report any knowledge or suspicion of money laundering or terrorist financing to the Money Laundering Reporting Officer. This training explains reporting obligations, the consequences of failing to report and how to handle suspicious activity appropriately.
Politically Exposed Persons
Politically exposed persons present a high risk of money laundering due to their influence and access to state resources. This training explains how to identify politically exposed persons, assess their risk and apply enhanced due diligence when dealing with them.
Enhanced Customer Due Diligence
Enhanced customer due diligence is required for high-risk customers, including politically exposed persons, high-value transactions and clients from high-risk jurisdictions. This training helps you identify when enhanced customer due diligence is necessary, conduct deeper checks and ensure compliance with regulatory requirements.
Customer Due Diligence
Customer due diligence helps protect us against financial crime by verifying customer identities and understanding their business activities. This training explains initial and ongoing customer due diligence requirements, the importance of knowing your customer and when to report suspicious activity.
Understanding Terrorist Financing
Terrorist groups rely on financial support from various sources, both intentional and unintentional. This training helps employees understand how terrorists secure funds, recognise red flags of terrorist financing and take action to prevent financial crime.
Terrorist Financing Red Flags
Terrorist groups use legal and illegal methods to raise and move funds, often exploiting financial systems to conceal their activities. This training helps you recognise suspicious transactions, high-risk individuals and locations and unusual behaviours that could indicate terrorist financing.
Screening Employees in Safeguarding Roles
The Safeguarding Vulnerable Groups Act protects children and vulnerable adults from harm by preventing unsuitable individuals from working with them. This training explains the purpose of disclosure and barring service checks, how to conduct them correctly and the importance of compliance in recruitment.
Identifying Who is Vulnerable
Vulnerable individuals are those who face heightened risks of harm, abuse, neglect or exploitation due to various circumstances. This training highlights who may be considered vulnerable, the challenges they face and the importance of recognising and responding to their needs.
Understanding ESG
Companies are increasingly expected to integrate environmental, social and governance principles into their operations to attract investors. This training helps employees understand environmental, social and governance factors, assess existing policies and contribute to a strategy that aligns with investor expectations and legal requirements.
Unconscious Bias
Unconscious bias occurs when we make judgments about people based on past experiences, cultural influences or assumptions. This training covers its impact on decision-making and workplace inclusion, as well as steps to mitigate it.
Stereotyping
Stereotypes are generalised beliefs about individuals or groups that can lead to prejudice and bias. This training explores how stereotypes form, their impact on workplace equality and what you can do to challenge them.
Victimisation
Victimisation occurs when someone is treated unfairly for making or supporting a complaint under the Equality Act. This training explains what victimisation is, how it happens and the steps to take if it occurs.
The Protected Characteristics
The UK's Equality Act protects individuals from discrimination based on nine protected characteristics, ensuring a fair and inclusive workplace. This training helps you understand your responsibilities in treating everyone equally, identifying discrimination and taking appropriate action to foster a respectful and diverse work environment.
Indirect Discrimination
Indirect discrimination occurs when seemingly neutral policies disadvantage certain groups based on protected characteristics like age, sex, disability, race and religion. This training helps you identify indirect discrimination, understand legal protections and ensure workplace practices promote fairness and inclusivity.
Direct Discrimination
Discrimination occurs when individuals are treated unfairly due to characteristics like sex, age, race or disability. This training helps you identify direct discrimination, understand legal protections and ensure equal treatment for everyone.
Risks in the Use of AI
This training highlights how AI can be used effectively while identifying and addressing potential risks.
Abuse of Dominant Position
Companies with significant market power must compete fairly without distorting competition. This training explains market dominance, how companies can gain it and the anti-competitive practices they must avoid to comply with competition laws.
Dawn Raids
A dawn raid is an unannounced investigation by a regulator or law enforcement agency, often related to suspected financial crimes or anti-competitive practices. This training explains the proper response, including who to notify, what to say and do and how to prevent actions that could compromise the Organisation.
Tying and Bundling
Tying and bundling involve selling a product or service with another commitment or package. This training explores legitimate uses, potential competition law concerns and compliance requirements.
Resale Price Maintenance
Resale price maintenance involves manufacturers controlling how retailers price their products. This training explains the risks of resale price maintenance and how to avoid illegal practices.
Online Selling Restrictions
Competition law ensures fair sales practices and prohibits restrictions that limit competition. This training highlights the rules manufacturers and retailers must follow to avoid anti-competitive behaviour.
Vertical Agreements
Vertical agreements between manufacturers, wholesalers and retailers can restrict competition and harm consumers. This training explains how to recognise and prevent anti-competitive agreements that could lead to legal penalties and reputational damage.
Trade Association Red Flags
Trade association meetings serve legitimate purposes but can pose competition risks if sensitive business information is exchanged. This training explains how to engage in industry discussions while ensuring compliance with competition laws and preventing anti-competitive agreements.
Cartels
Competition in a free market encourages businesses to innovate, improve quality and reduce prices for consumers. This training focuses on understanding cartels, their impact on the market and the behaviours to avoid to comply with competition laws.
Anti-Competitive Agreements
Competition laws ensure fair business practices by preventing anti-competitive agreements that restrict market competition. This training explains the risks of horizontal and vertical agreements, how to recognise illegal collusion and what to do if you encounter anti-competitive behaviour.
GDPR Subject Access Requests
Individuals have the right to access their personal data and organisations must respond to subject access requests (SARs) within legal timeframes. This training helps employees understand how to recognise, verify and process SARs correctly while ensuring compliance with data protection laws.
GDPR Individual Rights
The General Data Protection Regulation (GDPR) grants individuals eight specific rights over their personal data, ensuring transparency and control. This training helps employees understand these rights, their obligations in responding to requests and the importance of GDPR compliance.
GDPR International Transfers
The international transfer of personal data is restricted to ensure individuals' privacy rights are protected when data is sent abroad. This training helps employees understand the conditions for lawful data transfers, including adequacy regulations, safeguards and exceptions.
GDPR Legitimate Interests
Legitimate interests is a flexible lawful basis for processing personal data, but it requires balancing business needs with individuals' rights. This training helps employees understand when legitimate interests can be used, how to assess its appropriateness and the importance of conducting impact assessments.
GDPR Lawful Bases for Processing
The General Data Protection Regulation (GDPR) requires organisations to have a lawful basis for processing personal data, chosen from six legal grounds. This training helps employees understand when and how to select the appropriate basis for data processing while ensuring compliance with data protection laws.
GDPR and Consent
Consent is one of the six lawful bases for processing personal data under the GDPR, requiring individuals to give clear, informed and voluntary agreement. This training helps employees understand when consent is necessary, how to obtain it properly and the rights of individuals to withdraw it.
GDPR Principle 7
The seventh principle of the GDPR, accountability, requires organisations to take responsibility for compliance and demonstrate good governance in data protection. This training helps employees understand their role in ensuring compliance, maintaining records and implementing safeguards to protect personal data.
GDPR Principle 6
The sixth principle of the GDPR, integrity and confidentiality, requires that personal data be protected against unauthorised access, loss or damage. This training helps employees understand the importance of physical and cybersecurity measures in safeguarding personal data and ensuring its accuracy, confidentiality and availability.
GDPR Principle 5
The fifth principle of the GDPR, storage limitation, requires that personal data be retained only for as long as necessary for its intended purpose. This training helps employees understand the importance of data retention policies, lawful reasons for keeping data and when to securely delete or anonymise information.
GDPR Principle 4
The fourth principle of the GDPR, accuracy, requires that personal data must be correct, up to date and not misleading. This training helps employees understand the importance of maintaining accurate records, verifying data when necessary and promptly correcting any errors.
GDPR Principle 3
The third principle of the GDPR, data minimisation, requires that personal data collected must be adequate, relevant and limited to what is necessary. This training helps employees understand the importance of collecting only essential data, ensuring its relevance and regularly reviewing stored information to maintain compliance.
GDPR Principle 2
The second principle of the GDPR, purpose limitation, requires that personal data be collected for specified, explicit and legitimate purposes. This training helps employees understand the importance of defining clear purposes for data collection, preventing function creep and ensuring compliance when repurposing data.
GDPR Principle 1
The first principle of the GDPR requires that personal data must be processed lawfully, fairly and transparently. This training helps employees understand the importance of identifying a lawful basis for data processing, ensuring fairness in data use and maintaining transparency with individuals about how their data is handled.
Special Category Data
In many workplaces, sensitive data, including special category data, is collected and requires extra care. This training explains how to handle such data.
Controllers and Processors
The differences between data controllers and data processors are crucial to understanding data protection obligations. This training outlines their definitions, responsibilities and compliance requirements.
Corrupt Hiring Practices
Bribery risks in hiring arise when jobs or internships are offered in exchange for business favours or political influence. This training helps you identify red flags, assess conflicts of interest and ensure fair and transparent hiring decisions that comply with anti-bribery laws.
Bribery Offences and Penalties
Bribery is a serious offence that carries severe consequences for individuals and companies. This training explains the five bribery offences under the UK Bribery Act, the risks of failing to prevent bribery and how to ensure compliance.
Neurodiversity Awareness
Misunderstanding neurodiversity can leave employees unsupported and limit workplace potential. This training helps employees understand what neurodiversity is and foster a neuroinclusive environment.
Think Before You Click
Clicking on malicious links or attachments is one of the most common ways cybercriminals infect IT systems with malware. This training helps employees recognise suspicious emails, understand the dangers of phishing and ransomware and apply best practices to protect company data.
Guide to Secure Remote Working
Remote work provides flexibility but also introduces cybersecurity risks that can compromise company data and systems. This training helps employees understand the security challenges of working from home and apply best practices to protect sensitive information.
CEO Fraud
CEO fraud is a type of Business Email Compromise where cybercriminals impersonate executives to trick employees into making payments or sharing confidential information. This training helps employees recognise CEO fraud attempts, understand spoofing tactics and follow verification steps to prevent financial and data loss.
Advising Customers on Cybersecurity
Cybersecurity is everyone's responsibility, including guiding customers to protect themselves from online threats. This training helps employees understand common cyber risks customers face and how to provide clear, helpful security advice to build trust and prevent fraud.
Using Wi-Fi safely
Wi-Fi connectivity offers convenience but also exposes devices and data to security risks if not properly managed. This training helps employees understand Wi-Fi security threats and apply best practices to protect sensitive information when working from home, in the office and on the move.
Transferring Information Securely
Securely transferring information is essential to protect sensitive data from breaches, legal risks and business disruptions. This training helps employees understand best practices for secure communication, including encryption, password protection and using secure transfer protocols.
Supply Chain Cybersecurity
A company’s cybersecurity is only as strong as its weakest link and supply chain vulnerabilities can expose businesses to major breaches. This training helps employees understand the risks posed by third-party access, the importance of supply chain security and best practices to prevent cyberattacks.
Secure Web Browsing
Practicing safe web browsing helps to reduce security risks and protect sensitive information. This training explains how to browse the internet securely and avoid common cyber threats.
Tailgating and Piggybacking
Cybersecurity is not just about digital protection but also involves securing physical access to critical systems. This training helps employees recognise security risks like tailgating and piggybacking, understand their consequences and take steps to prevent unauthorised access.
Information Security on the Move
Handling company information securely, especially when working remotely or traveling, is essential to prevent data breaches and security risks. This training helps employees understand how to protect sensitive information, secure devices and minimise exposure to cyber and physical threats.
Information Classification
This training helps employees understand different levels of information classification, their restrictions and how to handle data securely.
Reacting to Password Breaches
Password breaches can lead to unauthorised access, fraud and data theft, often resulting from weak passwords, phishing or insecure networks. This training helps employees recognise the warning signs of compromised credentials, understand the risks and apply best practices to prevent breaches.
Multi-factor Authentication
Multi-factor authentication (MFA) enhances security by requiring users to verify their identity through multiple authentication methods. This training helps employees understand the importance of MFA, how it protects company data and when it should be used.
Creating Strong Passwords
Strong password protection is essential to safeguarding company systems from cyber threats such as brute force attacks and password guessing. This training helps employees understand the importance of creating strong passwords, following security policies and preventing unauthorised access.
Vishing
Vishing is a social engineering attack where cybercriminals use phone calls to trick individuals into revealing sensitive information. This training helps employees recognise vishing attempts, understand manipulation tactics and apply best practices to verify callers and protect confidential data.
Video Conferencing
Video conferencing is a vital business tool, but it also presents security and privacy risks if not used correctly. This training helps employees understand best practices for secure video meetings, from using approved software to protecting confidential information.
Spear Phishing
Spear phishing targets specific individuals with convincing emails designed to deceive them. This training demonstrates how to recognise and handle these targeted phishing attempts.
Smishing
Smishing is a targeted phishing scam that uses deceptive text messages to gain sensitive information. This training highlights how to recognise and avoid falling victim to smishing attacks.
Ransomware
Ransomware is a type of malware that encrypts files and demands payment for their release, often causing severe financial and operational damage. This training helps employees recognise ransomware threats, understand how attacks occur and take preventive measures to protect company systems.
Malware
Malware is malicious software designed to harm or exploit computer systems, ranging from viruses and ransomware to spyware and botnets. This training helps employees recognise different types of malware, understand how they spread and take proactive steps to prevent infections.
Device Hygiene
Device hygiene is the practice of keeping digital devices secure and free from cyber threats to protect company data and networks. This training helps employees understand the importance of device hygiene and apply best practices to prevent malware infections, data breaches and unauthorised access.
Bring Your Own Device Security
Bring Your Own Device (BYOD) policies offer convenience and flexibility but also introduce cybersecurity risks. This training helps employees understand the precautions necessary to secure personal devices and protect company data from threats like theft, hacking and data breaches.
Zero Trust Cybersecurity
The zero trust cybersecurity model ensures IT systems remain inaccessible by default, requiring strict verification before granting access. This training helps employees understand how zero trust works, including authentication measures, restricted access and continuous security monitoring.
Data Protection Impact Assessments
Data Protection Impact Assessments (DPIAs) are used to evaluate our data processing activities and mitigate risks to individuals. This training outlines the steps, requirements and considerations for conducting DPIAs.
Understanding Facilitation Payments
Facilitation payments are small, unofficial payments made to speed up routine services, but they are considered bribes under anti-bribery and corruption laws. This training helps employees recognise facilitation payments, understand their legal and ethical implications and learn how to handle situations where they are requested.
Understanding Sexual Harassment
Sexual harassment is unwanted behaviour of a sexual nature that violates a person’s dignity or creates an intimidating, hostile or offensive environment. This training helps employees recognise different forms of sexual harassment, understand its impact and follow workplace policies to prevent and report it.
Personal Data Breaches
Personal data breaches can occur through hacking, human error or unauthorised access, leading to serious legal and reputational consequences. This training helps employees understand the risks of data breaches, the importance of reporting incidents promptly and best practices to protect personal data.
Understanding the GDPR
The General Data Protection Regulation (GDPR) sets out key principles for handling personal data and protecting individuals' rights. This training helps employees understand GDPR requirements, their responsibilities in processing data and how to prevent data breaches that could lead to reputational and financial consequences.
Preventing Tipping Off
Tipping off is a criminal offence that occurs when someone under investigation for financial crime is made aware of the suspicion against them. This training helps employees understand what constitutes tipping off, how to handle customer inquiries without breaching legal obligations and the correct way to respond in these situations.
Common Cyber Threats
Cyber threats such as phishing, malware, ransomware and unsecured networks pose significant risks to businesses. This training helps employees recognise common cyber threats, understand their impact and apply best practices to prevent security breaches.
The Three Stages of Money Laundering
Money laundering is the process criminals use to disguise illicit funds as legitimate income through placement, layering and integration. This training helps employees recognise the stages of money laundering, identify suspicious financial activities and take appropriate action to prevent financial crime.
Understanding Information Security
Information security is essential to protect sensitive business and customer data from unauthorised access, breaches and cyber threats. This training helps employees understand their role in safeguarding information, following security policies and identifying potential risks.
Horizontal Agreements
Competition drives innovation, fair pricing and better services for customers. This training helps employees understand how anti-competitive agreements, such as horizontal agreements, violate competition laws and lead to severe legal consequences.
Deepfake Awareness
Deepfakes use artificial intelligence to create fake images, audio or videos that can deceive individuals and organisations. This training helps employees recognise deepfake scams, understand their risks and apply verification steps to prevent fraud and cybercrime.
Interacting on Social Media
Social media offers great opportunities for communication, but it also presents risks to data protection, security and reputation. This training explains how to engage responsibly online, avoid sharing confidential information and ensure compliance with Organisation policies and legal requirements.
Forced Labour Indicators
Forced labour is a serious violation of human rights, often hidden within workplaces and supply chains. This training explores the 11 indicators of forced labour, how to identify potential victims and what steps to take if you suspect forced labour practices.
Understanding Harassment
Harassment is unwanted conduct that violates a person’s dignity or creates an intimidating or offensive environment. This training helps employees recognise different forms of harassment, understand its impact and take action to prevent and report it in the workplace.
Crossing the Line into Sexual Harassment
Sexual harassment is not limited to physical actions but can also involve words, gestures and persistent unwanted attention. This training helps employees recognise how behaviour can escalate into harassment, understand its impact and take steps to prevent and report it.
Targets of Sexual Harassment
Sexual harassment can occur in various forms and affects everyone in the workplace. This training will help you identify sexual harassment, understand its impact and learn how to prevent it.
Failing to Disclose Information
Fraud can occur when someone deliberately withholds information to gain an unfair advantage or cause loss to others. This training explores real-world examples of fraud by failing to disclose information and highlights how it impacts businesses, individuals and investors.
Compliments vs Sexual Harassment
Genuine compliments can be part of a positive workplace, but inappropriate remarks can cross the line into sexual harassment. This training helps employees understand the difference between respectful compliments and inappropriate comments, ensuring workplace interactions remain professional and considerate.
Foreign Agent Bribery Risk
Using third-party agents can expose businesses to bribery risks if due diligence is ignored. This training follows a real-world scenario where a manager overlooks critical warning signs, leading to legal and reputational consequences.
Understanding Conflicts of Interest
These conflicts can make it difficult for firms to fulfil their duties impartially and act in their clients' best interests. The management of conflicts of interest is understandably high on the FCA's conduct risk agenda. Educate your employees on how conflicts of interest in the insurance sector can arise and how such conflicts should be managed.
Manual Handling
Manual handling tasks, such as lifting, carrying, pushing or pulling objects, can lead to injuries if not done correctly. This training helps individuals understand safe manual handling techniques, risk assessment and best practices to prevent workplace injuries.
Slips and Trips
Slips and trips are among the most common causes of workplace injuries, often resulting in serious harm such as fractures or concussions. This training helps employees recognise potential hazards, follow safety procedures and take proactive steps to minimise risks in the workplace.
Identity Fraud
Identity fraud occurs when criminals steal personal information to commit fraud, often leading to financial loss and reputational damage. This training helps employees recognise common identity fraud tactics, safeguard personal and customer information and take preventive measures to reduce risk.
Display Screen Equipment
Correctly setting up display screen equipment (DSE) is crucial for maintaining comfort and preventing strain or injury. This training helps employees create an ergonomic workstation, position equipment properly and adopt healthy working habits.
Understanding Fraud
Fraud is a deliberate act of deception aimed at obtaining an unfair advantage, often causing harm to individuals or organisations. This training helps employees recognise different types of fraud, understand its impact and take steps to prevent and report fraudulent activity.
Speak Up
Speaking up against misconduct or unethical behaviour can be challenging, but it is essential to maintaining integrity in the workplace. This training helps employees understand the barriers to speaking up, why it matters and how to confidently report concerns.
Business Email Compromise
Business Email Compromise (BEC) is a targeted cyberattack where criminals impersonate executives or hack accounts to steal money or sensitive information. This training helps employees recognise different types of BEC scams, understand the risks and apply verification steps to prevent fraud.
Money Laundering Red Flags
Detecting and reporting money laundering red flags is essential for maintaining anti-money laundering (AML) compliance. This training helps employees recognise suspicious transactions, assess potential risks and report concerns to the appropriate authorities.
Understanding Sanctions
Sanctions lists change without notice and often at short political notice, which means knowledge dates faster here than in almost any other compliance area. Liability frequently attaches regardless of intent. A short annual refresher keeps staff alert to the fact that yesterday's acceptable counterparty may not be today's, and reinforces the habit of escalating rather than assuming.
Whistleblowing
Whistleblowing is the act of reporting wrongdoing such as fraud, bribery or safety breaches to protect an organisation and its stakeholders. This training helps employees understand their right to report misconduct confidentially, the protections in place for whistleblowers and the importance of raising concerns promptly.
Abuse of Position
Fraud by abuse of position occurs when someone in a position of trust dishonestly exploits their role for personal gain or to cause loss to others. This training helps employees recognise fraudulent behaviours, understand the legal consequences and take appropriate action to prevent and report misconduct.
Spot a Phishing Attempt
Phishing emails are fraudulent attempts by cybercriminals to trick individuals into revealing sensitive information. This training helps employees recognise phishing attempts, identify red flags in emails and take steps to protect personal and company data from cyber threats.
Gifts and Hospitality
Gifts and hospitality can create a risk of actual or perceived bribery if not handled correctly. This training helps employees assess the appropriateness of gifts and hospitality, ensuring transparency, proportionality and compliance with anti-bribery policies.
Understanding Bribery
Bribery is not always obvious and can take many subtle forms, from lavish gifts to preferential treatment. This training helps employees recognise bribery risks, understand legal responsibilities and apply measures to prevent and report corrupt practices.
Understanding Modern Slavery
The five-minute format suits a topic where recognition matters more than depth: most staff need to know the signs and the route, not the legislative background. Short modules can be scheduled repeatedly through the year, which keeps the indicators front of mind. For organisations publishing a modern slavery statement, workforce coverage at this level is straightforward to achieve and evidence.