Tipping Off
-
10 Minutes
-
For all staff
-
UK
Tipping off someone about a money laundering or terrorist financing investigation is a criminal offence, and complying with the law can mean delaying a transaction without being able to explain why. This 10-minute express module helps staff understand the risk of tipping off and deal with customers under investigation without disclosing anything they should not.
This is one of the few compliance situations where the natural, helpful response is the illegal one. An employee explaining a delay to an irritated customer can commit an offence with a single sentence. Training staff on what they can and cannot say protects them personally and preserves an investigation that would otherwise be compromised at the counter.
What you’ll learn in
this course
- Understand the risk of tipping off a person being investigated for financial crimes
- Deal with customers who are under investigation without tipping them off
Hear from our customers
Every member of the team I have had dealings with have been quick, efficient and very accommodating. No task or query is to big for them, and always a quick and prompt response. Pleasure to work with
Feefo Customer Rating ★★★★★ 4.9/5
Ready to try this course?
Start your free trial of this course and get instant access today.
Want to explore more courses?
Browse all courses and search by topic to find what matters most to you.
Build a resilient business with financial crime compliance training
Conduct Rules for Senior Managers at Dual Regulated Firms
Senior managers at UK dual-regulated firms answer to both the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), with conduct rules underpinning everything. A core pillar of the SM&CR, UK senior managers must adhere to individual conduct rules and senior manager conduct rules, including acting with integrity, due skill and diligence, maintaining effective control (including compliance systems), and ensuring regulatory compliance. This in-depth 60-minute course covers all conduct rules, from paying due regard to customer interests, showing cooperation with regulators, and observing proper market conduct standards to delivering good outcomes for retail customers (Consumer Duty), effectively overseeing delegation of responsibilities, and ensuring appropriate disclosures to regulators. In short, it’s all about accountability and personal responsibility.
Explore the course
Market Abuse Regulation Global Compliance Training Course
Market abuse is illegal behaviour that undermines the integrity of financial markets, including insider dealing, unlawful disclosure of inside information and market manipulation. It can expose your business to heavy fines, regulatory action and reputational damage. Reduce your compliance risk with our Market Abuse Regulation Compliance Training. This in-depth CPD UK certified e-learning course helps global staff recognise market abuse, protect inside information and understand their responsibilities.
Explore the course
Embargoes and Sanctions Training Course
Market abuse is illegal behaviour that undermines the integrity of financial markets, including insider dealing, unlawful disclosure of inside information and market manipulation. It can expose your business to heavy fines, regulatory action and reputational damage. Reduce your compliance risk with our Market Abuse Regulation Compliance Training. This in-depth CPD UK certified e-learning course helps global staff recognise market abuse, protect inside information and understand their responsibilities.
Explore the course
Information Barriers
Information barriers are essential for managing confidential information and preventing conflicts of interest within financial services firms. This in-depth course helps UK staff understand how information walls separate the private side and public side and restrict the flow of material non-public information (MNPI) and inside information. Learn how the FCA Handbook informs compliance policies, including wall crossing procedures, trading restrictions and the role of the compliance control room. Discover how physical, technological and organisational separation can reduce the risk of insider trading, front running and market manipulation. The course also covers compliance monitoring, control testing, confidentiality, non-disclosure agreements and the responsibilities of proprietary traders, flow traders, syndicate desks and commitment committees in maintaining effective information barriers.
Explore the course
Embargoes and Sanctions
Sanctions regimes now change faster than most onboarding processes, and the exposure runs through suppliers and intermediaries as well as direct customers. Fines and criminal liability follow breaches regardless of intent. Training staff across payments, procurement and client onboarding gives your compliance programme a human check behind the screening tools, which is where most avoidable breaches get caught.
Explore the course
Financial Sanctions Compliance E-Learning Course
Sanctions is a strict liability area in much of its application, and lists change without warning. A single missed match can trigger fines and criminal exposure alongside the reputational damage. Training staff who onboard clients, make payments or manage supplier relationships gives you a second line of defence behind screening software, which never catches everything on its own.
Explore the course
Markets in Financial Instruments Directive II (MiFID II)
MiFID II compliance depends on how your people handle investment products, client information and trading decisions. Our Markets in Financial Instruments Compliance Training ensures your employees have the knoweledge they need on product governance, remuneration, best execution, investor protection, safeguarding client assets and transaction reporting. Give financial services staff the ability to apply the rules consistently and avoid leaving critical compliance duties to chance. This practical, indepth compliance e-learning course acknowledges that MiFID II obligations extend well beyond the front office and helps staff recognise their responsibilities as well as provide appropriate information and advice, maintain accurate records and support better outcomes for investors.
Explore the course
Ethical Standards in Finance and Investment
Ethical decisions shape client trust, professional credibility and your firm's reputation, where a poor decision can undermine client relationships, breach professional obligations and expose you to regulatory scrutiny. Our Ethical Standards in Finance and Investment Compliance Training course enables financial services professionals to apply FCA ethical expectations in practice. Help your staff recognise ethical risks and make sound decisions with this in-depth e-learning course, ensuring they have the knowledge to uphold professional standards before a lapse in judgement becomes a wider compliance issue.
Explore the course
MCOB - General Standards
FCA MCOB general standards apply to more than mortgage advisers. Our e-learning compliance course helps staff understand what the rules cover, how they apply to mortgage business and what responsible lending requires. Build the knowledge teams need to apply FCA mortgage conduct requirements consistently across the home finance customer journey. Mortgage compliance can break down when teams assume the rules apply to someone else. From financial promotions and administration to lending and servicing, everyone involved in home finance activity needs to understand their responsibilities. This MCOB General Standards Compliance Course helps close those knowledge gaps, giving your people the confidence to recognise their obligations and support fair customer outcomes.
Explore the course
Financial Crime Prevention E-Learning Course for Staff
Financial crime exposes organisations to regulatory penalties, financial losses and reputational damage. Preventing it takes more than specialist controls: every employee needs to recognise suspicious activity and understand when to act. Our Financial Crime Prevention Compliance Training outlines how financial crime occurs what risks to look out for and what your role requires. Build a stronger first line of defence by helping employees spot suspicious behaviour and report concerns through the right channels. This in-depth compliance e-learning course equips staff to recognise offences including fraud, market abuse and money laundering, supporting your organisation’s financial crime compliance obligations.
Explore the course
Financial Crime Prevention (Commercial Insurance)
Commercial insurance carries financial crime exposure that personal lines does not: complex ownership structures, premium flows across borders, and claims that can be used to move value. Underwriters and claims handlers see the detail first. Training them properly turns the technical population into a detection layer, which is where suspicious activity in this market is most likely to surface.
Explore the course
Complaints Handling for Managers
Give your complaints function the oversight it needs to resolve issues effectively and improve customer outcomes. This in-depth complaints handling compliance e-learning helps managers take ownership of the complaints process, support accurate reporting and strengthen accountability.
Explore the course
Whistleblowing for Managers (FS)
FCA whistleblowing requirements place clear responsibilities on financial services firms and their managers. A defensive response can shut down reporting before a concern is properly investigated. Senior managers must do more than know the whistleblowing policy: they need to listen without prejudice, protect confidentiality, understand their responsibilities and ensure concerns reach the right people. Improve FCA compliance with our in-depth whistleblowing compliance e-learning, helping financial services managers respond with confidence, reduce the risk of staff detriment and build trust in reporting channels. Enable managers to gain the practical skills to handle disclosures appropriately and support effective whistleblowing arrangements. This practical Whistleblowing FCA Compliance Course for Managers explains why speaking up matters, the legal protections available to whistleblowers, why employees may stay silent and how managers should respond when concerns are raised.
Explore the course
Anti-Money Laundering and Counter-Terrorist Financing
Laundering exploits the seams between jurisdictions, moving value through the entity with the weakest controls in a group. A consistent standard everywhere removes that opportunity. Training all staff, not only the financial crime function, gives your organisation the detection coverage that transaction monitoring alone cannot provide, and meets the training obligation that appears in virtually every AML regime.
Explore the course
MCOB - APRC, Shortfalls and Charges
Errors in APRC calculation or disclosure affect every promotion issued while the error persists, which makes remediation costly and highly visible. The assumptions behind the figure are where mistakes are made. Training the marketing, product and compliance staff who produce and approve promotions catches those errors before publication rather than after a supervisory review.
Explore the course
Training and Competence
The in-depth course also examines role-specific qualifications for certification staff and retail investment advisers, alongside continuous professional development (CPD) and ongoing competence assessment requirements. Discover how accurate training and competence record-keeping support compliance, and understand the importance of threshold conditions and exemptions from qualifications criteria.
Explore the course
Anti-Money Laundering and Counter-Terrorist Financing E-learning Course
Money laundering offences carry personal criminal liability, and failing to report a suspicion is itself an offence in the UK. Suspicion is usually formed by someone noticing that an explanation does not hold together. Training all staff rather than only the financial crime team gives your firm the detection coverage its systems cannot provide, and supports the training obligation under the Money Laundering Regulations.
Explore the course
Senior Management Arrangements Systems and Controls
Then there are the risks that cut across every firm. Financial crime prevention depends on customer due diligence and money laundering controls, overseen by the MLRO role. Conflict of interest management, remuneration codes and whistleblower protection under the Public Interest Disclosure Act keep behaviour in check.
Explore the course
Payment Services Regulations
Next, conduct of business rules cover customer information requirements, single payment and framework contracts, and execution time. Safeguarding funds and strong customer authentication (SCA) also play a role in the PSRs. When things go wrong, consumer liabilities, authorised push payment fraud and the Financial Ombudsman Service (FOS) take centre stage. Finally, there’s the ongoing UK Treasury PSR review of the framework.
Explore the course
BCOBS - General Standards
Financial promotions and communications with customers must be fair and clear. Post-sale requirements, including advance notice requirements, keep customers informed of changes. Customer rights range from cancellation rights to the bank’s right of set-off. When payments go wrong, the Payment Services Regulations govern unauthorised payments and incorrectly executed payments. Vulnerable customers need extra care, and dormant accounts and account termination bring duties of their own. Record-keeping underpins all of it.
Explore the course
Money Laundering and Terrorist Financing Risks of Virtual Assets
Exposure reaches firms that do not deal in crypto at all, arriving through customers whose wealth or transactions originate there. Source of funds questions become considerably harder to answer. Training staff who onboard clients and review transactions gives them the vocabulary to ask the right questions, rather than accepting an explanation nobody in the room can evaluate.
Explore the course
FSCS Deposit Protection
This 20-minute course enables teams to gain practical knowledge of compensation limits, customer eligibility, disclosure obligations and where additional protection may apply. Understand key concepts including Temporary High Balances, joint accounts, beneficiary-type accounts, the compensation process and the role of the FSCS protected badge.
Explore the course
COBS - Dealing and Managing
Aggregation and allocation are where conflicts between clients become concrete, and the FCA has found allocation practice wanting in successive reviews. Best execution is also frequently treated as a policy document rather than a tested obligation. Training dealing and investment staff on the requirements keeps practice aligned with policy, which is exactly the gap supervisors look for.
Explore the course
COBS - Client Categorisation
Categorisation determines what the firm owes a client across the whole relationship, so an error at onboarding propagates through everything that follows. Elective professional classifications need documented assessment that frequently turns out to be thin. Training onboarding and client-facing staff protects the client's protections and keeps your files defensible when a relationship later goes wrong.
Explore the course
Third-Party Due Diligence
Third parties create exposure under bribery, sanctions, modern slavery and fraud legislation, often on a strict basis where intent is irrelevant. Diligence completed at onboarding and never revisited misses everything that changes afterwards. Giving commercial and operational staff the ability to spot a red flag keeps the process alive between formal reviews, where most of the risk actually accumulates.
Explore the course
Counter Terrorist Financing
Terrorist financing differs from money laundering in an important way: the sums are often small and the funds may be entirely legitimate in origin, which means transaction monitoring calibrated for laundering will miss it. Human judgement about context matters more here than pattern detection. Training staff to notice what does not fit is the control that actually applies.
Explore the course
Economic Sanctions
Sanctions lists change without notice and often at short political notice, which means knowledge dates faster here than in almost any other compliance area. Liability frequently attaches regardless of intent. A short annual refresher keeps staff alert to the fact that yesterday's acceptable counterparty may not be today's, and reinforces the habit of escalating rather than assuming.
Explore the course
Anti-Money Laundering [Financial services version]
Failing to report a suspicion is a personal criminal offence, which makes this one of the few areas where individual staff carry direct liability. Typologies also change as criminals adapt to new controls. A short annual refresher keeps recognition current and produces the dated training records the Money Laundering Regulations require firms to maintain.
Explore the course
Appropriate Use of Communication Channels
Regulators on both sides of the Atlantic have imposed very large fines specifically for off-channel communications, in cases where the underlying business was entirely legitimate. The failure is the record, not the conduct. Making the permitted list and the recording obligation explicit is the cheapest possible protection against a penalty that is entirely avoidable.
Explore the course
Counter-Proliferation Financing
Proliferation financing became an explicit risk assessment requirement rather than something absorbed into general AML work, and firms are expected to show they have considered it specifically. The indicators differ from laundering typologies, often involving dual-use goods and complex shipping routes. Training staff on what makes PF distinct is what allows your risk assessment to describe something real.
Explore the course
Tipping Off
This is one of the few compliance situations where the natural, helpful response is the illegal one. An employee explaining a delay to an irritated customer can commit an offence with a single sentence. Training staff on what they can and cannot say protects them personally and preserves an investigation that would otherwise be compromised at the counter.
Explore the course
Customer Due Diligence
CDD failures usually happen at the edges: an incomplete file accepted under time pressure, an explanation taken at face value, a change in circumstances never revisited. Staff outside the onboarding team often hold the piece of context that would have raised a question. Making the standard visible across the business is what turns CDD into a control rather than a form.
Explore the course
Suspicious Activity Reporting
Suspicion is a low threshold and the offence is personal, which surprises most people. Reports fail to happen because staff wait for certainty they will never have, or assume someone senior already knows. A short, direct module on the threshold and the route is the most efficient way to correct both assumptions across a whole workforce.
Explore the course
Unexplained Wealth Orders
Unexplained wealth orders allow law enforcement to seize assets if their owners cannot justify their wealth as coming from a legitimate source. This training explores how unexplained wealth orders work, their role in tackling financial crime and the importance of reporting suspicious activity.
Suspicious Activity Reporting
Employees must report any knowledge or suspicion of money laundering or terrorist financing to the Money Laundering Reporting Officer. This training explains reporting obligations, the consequences of failing to report and how to handle suspicious activity appropriately.
Politically Exposed Persons
Politically exposed persons present a high risk of money laundering due to their influence and access to state resources. This training explains how to identify politically exposed persons, assess their risk and apply enhanced due diligence when dealing with them.
Enhanced Customer Due Diligence
Enhanced customer due diligence is required for high-risk customers, including politically exposed persons, high-value transactions and clients from high-risk jurisdictions. This training helps you identify when enhanced customer due diligence is necessary, conduct deeper checks and ensure compliance with regulatory requirements.
Customer Due Diligence
Customer due diligence helps protect us against financial crime by verifying customer identities and understanding their business activities. This training explains initial and ongoing customer due diligence requirements, the importance of knowing your customer and when to report suspicious activity.
Understanding Terrorist Financing
Terrorist groups rely on financial support from various sources, both intentional and unintentional. This training helps employees understand how terrorists secure funds, recognise red flags of terrorist financing and take action to prevent financial crime.
Terrorist Financing Red Flags
Terrorist groups use legal and illegal methods to raise and move funds, often exploiting financial systems to conceal their activities. This training helps you recognise suspicious transactions, high-risk individuals and locations and unusual behaviours that could indicate terrorist financing.
Preventing Tipping Off
Tipping off is a criminal offence that occurs when someone under investigation for financial crime is made aware of the suspicion against them. This training helps employees understand what constitutes tipping off, how to handle customer inquiries without breaching legal obligations and the correct way to respond in these situations.
The Three Stages of Money Laundering
Money laundering is the process criminals use to disguise illicit funds as legitimate income through placement, layering and integration. This training helps employees recognise the stages of money laundering, identify suspicious financial activities and take appropriate action to prevent financial crime.
Money Laundering Red Flags
Detecting and reporting money laundering red flags is essential for maintaining anti-money laundering (AML) compliance. This training helps employees recognise suspicious transactions, assess potential risks and report concerns to the appropriate authorities.
Understanding Sanctions
Sanctions lists change without notice and often at short political notice, which means knowledge dates faster here than in almost any other compliance area. Liability frequently attaches regardless of intent. A short annual refresher keeps staff alert to the fact that yesterday's acceptable counterparty may not be today's, and reinforces the habit of escalating rather than assuming.
Your questions, answered
Financial Crime
How can I log and track incidents of financial crime in my organisation?
How can I ensure my employees understand and comply with our internal policies in relation to financial crime?
.