Electronic Communications Compliance Training Course

Emails and instant messages can quickly make headlines, damage reputations and lead to lawsuits. That's why it is important to remind employees about company standards and regulatory requirements.

Electronic business communications should be treated with the same standard of care and attention as one would give hard-copy correspondence.

Our Electronic Communications Training Course will help your employees understand regulatory requirements for digital communication, communicate professionally and avoid common pitfalls.

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Electronic Communications Training Course

About this Course

Available as part of our Compliance Essentials and GDPR Library.

Learning objectives

This course will prepare your employees to:

  • Apply content and tone considerations
  • Appropriately use email as business correspondence
  • Follow retention and monitoring procedures
  • Follow procedures for approved third-party systems
  • Recognise information security considerations
  • Observe professional conduct

Latest course updates

  • Full design review by an expert
  • Text & image updates throughout the course
  • New pages, activities & scenarios
  • Updated scenarios/learning activities
  • New post-course assessment

Course Outline


Examples of damaging messages

- Key points

Content & tone considerations

- You decide: Content & tone considerations


Email as business correspondence

Example: Producing evidence

Retention and monitoring

- 'Delete' does not permanently erase data
- Personal use

Using approved third-party systems

Public forums

- Professional conduct
- Anonymity

Information security considerations

- Who needs to know?
- Allow only appropriate access to Company information

Observing professional conduct




Course Specifications




Approximately 25-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - includes examples and interactivities designed for staff at all levels and best practice do's and don'ts for managers. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

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