Electronic Communications Compliance Training Course

Emails and instant messages can quickly make headlines, damage reputations and lead to lawsuits. That's why it is important to remind employees about company standards and regulatory requirements.

Electronic business communications should be treated with the same standard of care and attention as one would give hard-copy correspondence.

Our Electronic Communications Training Course will help your employees understand regulatory requirements for digital communication, communicate professionally and avoid common pitfalls.

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Electronic Communications Training Course

About this Course

Available as part of our Compliance Essentials and GDPR Library.

Learning Objectives

This course will prepare your employees to:

  • Apply content and tone considerations
  • Appropriately use email as business correspondence
  • Follow retention and monitoring procedures
  • Follow procedures for approved third-party systems
  • Recognise information security considerations
  • Observe professional conduct

 

New in 2021

  • Full design review by an expert
  • Text & image updates throughout the course
  • New pages, activities & scenarios
  • Updated scenarios/learning activities
  • New post-course assessment

Course Contents

Introduction

Examples of damaging messages

- Key points

Content & tone considerations

- You decide: Content & tone considerations

Professionalism

Email as business correspondence

Example: Producing evidence

Retention and monitoring

- 'Delete' does not permanently erase data
- Personal use

Using approved third-party systems

Public forums

- Professional conduct
- Anonymity

Information security considerations

- Who needs to know?
- Allow only appropriate access to Company information

Observing professional conduct

Summary

Affirmation

Assessment

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Compliance Essentials

Course Specifications

 

Structure

Structure

Approximately 25-minute long e-learning course followed by a 10-question assessment.

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Audience

Suitable for all staff - includes examples and interactivities designed for staff at all levels and best practice do's and don'ts for managers. No previous knowledge or experience is required.

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Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

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Test-Out

Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment.

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Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

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Tailoring

Fully customisable on Skillcast Portal CMS.

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Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

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Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.