How to Improve Employee Training Engagement

Posted by

Vivek Dodd

on 16 May 2022


It's an ongoing struggle for companies to keep employees engaged in training. The constant stream of new regulations doesn't make it any easier.

How to Improve Employee Training Engagement

For most employees, compliance isn’t their job. It's unlikely they are thrilled at the prospect of anti-money laundering training for the nth year running.

Often remuneration is based on meeting targets and achieving customer satisfaction scores. So, whilst staff know they need to follow the rules and use best practices, completing yet more compliance training isn’t at the front of their mind.

So how can you keep them engaged on these critical issues for your company?

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Tips to boost employee training engagement

  1. Use practical examples
  2. Personalise training content
  3. Explain the ‘why’ of the need for training
  4. Reduce the barriers to training access
  5. Regularly refresh your training content

There are a few simple techniques you can apply to your training strategy to help overcome the apathy that may have built up.

1. Use practical examples

The secret to engaging people with compliance is to make training applicable to their role. This means using practical examples that show them their responsibilities from a personal perspective.

It also means not drowning them in the names of specific laws or acts. It’s not their job to know the technical names. But it is their job to know what their responsibilities are. As soon as staff see how compliance relates to their ability to do a good job, they will naturally become engaged.

2. Personalise training content

The most obvious way to make compliance training relevant to your employees is with bespoke content.

Organisations need bespoke training programmes that are fully personalised to their company and the employee in question. Using your company name, the names of your policies, the terminology you use within the business, as well as the names of specific individuals makes training much more real and meaningful for your employees.

And to take it one step further by introducing intelligent elements to personalise, adapt and gamify the training content, and generate valuable analytics. Each learner receives training aligned to their role and existing abilities and addresses any knowledge gaps.

3. Explain the ‘why’ of the need for training

If your employees understand why it’s important that they complete compliance training, they are much more likely to be motivated to both participate and pay proper attention.

Staff need to understand why it’s important to comply with rules and regulations, not just for themselves and the company but for their customers too. Staff in a retail bank need to know how to prevent money laundering, but why they need to prevent it.

For example, money laundering happens when people don't pay income tax on their wages, which means we all have to pay more tax to support things like the NHS and the police service. This will appeal to people as it makes it meaningful to them, their customers, colleagues, friends, family etc.

Align training with events in the news. In that way, staff feel like they are 'doing their bit' towards a greater goal. A good example would be awareness days related to gender equality, fire safety and cyber security.

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4. Reduce the barriers to training access

Research shows that using various training methods is important for employee engagement. Short videos and apps make it easy to access the training content anytime and anywhere, which reduces the barriers to completing training.

Sometimes, just giving people a choice can be enough to make a difference. While some employees may prefer desktop learning options, where they can complete training at their desk, others may prefer mobile learning options that allow them to choose when and where they learn. We all learn in different ways. By broadening the options, we give people a chance to learn in a way that is better suited to them.

5. Regularly refresh your training content

Compliance fatigue is a real problem that many companies face. But the good news is that there’s a lot you can do to motivate and engage your employees with the training necessary for ensuring a compliant workforce.

The purpose of compliance training is to change people’s behaviour, knowledge or both. And to trigger change, people need to feel inspired. This means you can’t just roll out the same messages yearly.

Ways to refresh your staff training

  • Use recent news stories to illustrate points and make the training feel current.
  • Try rolling out micro-learning modules that make the point with access to more details in a separate document.
  • Try out interactive scenarios where your employees have to apply the knowledge they've previously gained.
  • Try an annual refresher - where you can combine several compliance topics - again to save time and get buy-in from your staff.
  • Use non-traditional training methods, such as gamified learning - to achieve your objective of assessing and informing but without the drudgery that people sometimes associate with traditional learning.

Tackling other compliance challenges

Compliance has always been an issue that affects companies, but events like the global financial crisis have raised the profile of governance in the finance industry and beyond.

Against this backdrop, creating a culture of compliance within your organisation is more crucial than ever. We've identified five challenges that every Chief Compliance Officer needs to address, including engagement. Find out about the other challenges in our eBook.

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Looking for more compliance insights?

We have created a series of comprehensive roadmaps to help you plan and execute compliance in your organisation.

Our best-selling Compliance Essentials Library and award-winning LMS provide a one-stop compliance training solution, including compliance refresher courses.

And our searchable compliance glossaries explain key terms and regularly report on learnings from the largest compliance fines resulting from regulatory breaches.

We also have 80+ free compliance training aids, including assessments, best practice guides, checklists, desk aids, eBooks, games, posters, training presentations and even e-learning modules!

If you'd like to stay up to date with compliance learning best practices, industry insights and key trends across regulatory compliance, digital learning, EdTech and RegTech news, subscribe to the Skillcast Compliance Bulletin.

Last but not least, you can interact in person with thought leaders and your peers at one of our popular live webinars and face-to-face events.

If you've any questions or concerns about compliance or e-learning, please get in touch.

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