UK Insurance Compliance Learning
Compliance training built for the way insurance firms actually work
Compliance risk in insurance sits in the detail: the disclosure made at renewal, the claim declined on a technicality, the customer who never understood what they had bought. Skillcast builds training around those moments, for insurers, brokers, MGAs and the appointed representatives who sell in their name.
What your people need to know depends on what you underwrite, how you distribute and who settles the claim. We build training around those differences rather than around a generic compliance syllabus.
Where regulation lands in an insurance business
Regulation reaches your firm through ordinary work. An underwriter prices a risk. A broker recommends a policy. A claims handler decides what is payable. A customer rings to say they are struggling to pay. Each of those is a point where the FCA expects a decision your firm can defend, and where training either helps or gets in the way.
The obligations that carry the most weight in insurance:
- Consumer Duty, fair value, product governance and good outcomes for vulnerable customers
- SMCR, Conduct Rules, Fit and Proper assessments, Training & Competence and non-financial misconduct
- ICOBS, the Insurance Distribution Directive, contract certainty and general insurance pricing practices
- Claims handling, complaints handling and Treating Customers Fairly
- Financial crime, failure to prevent fraud, conflicts of interest,information barriers and whistleblowing
- CASS 5 client money, CASS 8 mandates, agency law and appointed representative oversight
- Solvency UK, prudential regulation, operational resilience, data protection and information security
Built around your firm, not the sector average
As regulations evolve, insurance companies face growing compliance challenges,making effective staff training that is aligned with regulatory expectations a key priority.
Content that survives the day job
Rules written for a regulator are not rules people can act on. Our insurance content turns the FCA's expectations into the decisions your teams actually face, with examples drawn from underwriting, distribution and claims rather than borrowed from banking
Different people, different obligations
An underwriter, a claims handler and a Senior Manager answer to different parts of the rulebook. Build a pathway for each, then extend the same pathways to the coverholders, appointed representatives and outsourced claims teams acting in your name — so oversight amounts to more than an annual attestation.
Proof that goes beyond a tick
Completion tells you someone opened a module. Assessment scores, declarations, CPD records and overdue actions tell you whether the training worked. Skillcast holds all of it in one record, so when your board, your capacity providers or the FCA ask, the answer already exists.
Less chasing, better assurance
A compliance function of two or three people cannot hand-track a few hundred learners across underwriting, claims, broking and back office. Very little of that work is judgement. Most of it is reminders, reconciliation and finding out who still has not done it, and that part should run itself.
In firms this size compliance rarely sits on its own. It is held alongside risk, operations, data protection or finance, and the training programme is usually run jointly with HR. Both need to be working from the same records.
What you need to do |
How Skillcast does it |
|
Get the right content to the right people |
Assign by role, legal entity, business line, seniority or a specific regulatory responsibility |
|
Stop chasing completions |
Automated assignment, reminders and escalation against your own deadlines |
|
Know whether it landed |
Assessment scores, declarations and CPD records — not just a completion flag |
|
Catch problems while they are small |
Exceptions and overdue actions surfaced as they arise, by team and by entity |
|
Answer the question when it comes |
One record of who was trained on what, when, and how they did |
I have been extremely pleased with Skillcast from the beginning. I am the primary admin for the system (as well as a user), and I find it very easy to use. I review and customise all content before assigning the courses to our staff. I love that Skillcast does not ‘gatekeep’ this functionality and even gives us the ability to build a course from scratch. That said, the Skillcast team is always ready to jump in and help when needed, so you never feel like you are ‘on your own’ in figuring anything out.
Meg Allwein, Operations Management Consultant
Evolin Broking Limited
Before working with Skillcast, I didn’t really appreciate what a 5-star Feefo rating meant. Now I do. Their Customer Service team is one of the best I’ve worked with during my career of over three decades. There’s always a way to make the system do what we need; even if they haven’t done something before, they reconfigure things and make it work.
Talent Development Business Partner,
Kentro Capital
Skillcast in numbers: 2025
See how we helped other companies like yours deliver and innovate their compliance programme in 2025.
Number of learners trained
Learning hours delivered
Average course completion rate
Languages used
Book your call
Better compliance without compromise
Let's:
-
Explore your specific needs and challenges
-
Clarify your priority e-learning content
- Discuss your required platform features, integrations, and implementation needs
SOC II, CyberEssentials+, ISO27001 - because we take data security as seriously as you do.
Your questions, answered
Insurance
Which principle is most important in an insurance contract?
What is proximate cause in insurance?
How does the principle of indemnity work in real-life claims?
How is insurance compliance training different from general financial services compliance training?
An insurance firm can be answering to several regimes at once — conduct rules covering how a policy is sold and a claim is settled, client money rules if you handle premium, prudential expectations if you carry risk on your own balance sheet. Training written for banking or wealth management covers none of that properly, and your people notice when the examples are not about their job.
Does the training cover appointed representatives, coverholders and outsourced claims teams?
Yes. Principal firms, networks and managing agents use Skillcast to put third parties through the same training as their own staff, reported the same way. That matters because the oversight obligation does not move just because the work does.
What if insurance training is owned by HR rather than compliance?
That is the norm rather than the exception, and the two want different things. Compliance wants assurance that the right people were given the right content and understood it. HR and L&D want a programme people will actually finish, without spending December chasing it. Both work from the same records, so nothing has to be reconciled at year end.
What proof can be put in front of an insurance compliance auditor?
Assignment history, completions, assessment outcomes, declarations, CPD and anything outstanding — held centrally rather than assembled after the request. Firms use it for Training & Competence schemes, Fit and Proper assessments, Consumer Duty reporting, board packs and internal audit.
Which insurance compliance topics are covered?
More than 60 courses covering the Consumer Duty, vulnerable customers, SM&CR and the Conduct Rules, ICOBS, the Insurance Distribution Directive, general insurance pricing practices, claims and complaints handling, conduct risk, financial crime and failure to prevent fraud, conflicts of interest, information barriers, whistleblowing, CASS 5, 8 and 9, agency law, the Insurance Act 2015, Solvency UK, prudential regulation, operational resilience and data protection.
How quickly can we be up and running with insurance courses?
Most firms of 50 to 500 people are making their first assignments within weeks. Start with a free trial of the insurance compliance library and the platform; our managed service absorbs the set-up work that would otherwise land on one person in compliance or HR.