Mitigate risks and ensure compliance with our insurance training package
It only takes one mistake to fall short of insurance regulations and for your business to face severe setbacks. With our in-depth insurance courses, your team will get the right knowledge and tools to ensure they’re updated with crucial requirements and equipped to prevent costly errors, legal challenges, or reputational damage.

Protect your business from critical insurance risks with effective compliance training for your team
36%
The total of UK financial businesses that faced penalties in 2024 for failing to meet regulatory compliance demands.*
85%
85% of insurance professionals cited risk management as their top operational priority of 2024.**
82%
In Europe, 82% of insurers reported difficulties in adhering to GDPR alongside Solvency II regulations.**

Ensure your team is equipped to navigate compliance risks with insurance courses
Equip your team with the skills to navigate the complexities of insurance compliance with our training courses.
Our ready-made insurance courses provide your team with essential knowledge on regulatory requirements, mandates, insurance distribution activity, and much more. Help your team keep up with evolving regulations and benefit from regularly updated courses delivered in various formats to suit your needs.
Want a solution tailored to your company’s specific requirements? Explore our bespoke course options to create a more customisable approach to insurance compliance training.
About our learning styles
In-depth
These are our more detailed e-learning courses that include practice scenarios and typically last between 25 and 45 minutes.
Refresher
These targeted courses help reinforce your employees' knowledge and notify them of any updates they might not be aware of.
Express
Our focused training courses deliver employee learning in smaller chunks, typically lasting between 10 and 15 minutes.
Microlearning
These bite-sized animated training videos can be delivered as: standalone, embedded in detailed e-learning courses, or compiled into a learning path.

Good Outcomes for Vulnerable Customers
Companies have a legal obligation to identify the signs of vulnerability and ensure that vulnerable individuals are treated fairly.
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Overview of the Consumer Duty
The FCA's Consumer Duty is a new standard which addresses the conduct of firms.
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Introduction to the Consumer Duty
The FCA's Consumer Duty is a new standard which addresses the conduct of firms.
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Conduct Risk
The FCA focuses on good customer outcomes and how a firm achieves this through staff conduct at all levels of the business.
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Operational Resilience
The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.
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Complaints Handling in Insurance
The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK.
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Conflicts of Interest in Insurance
A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.
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ICOBS - General Matters
The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.
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Insurance Distribution Directive (IDD)
As it does with any new legislation, the EU Commission conducted a post-implementation check on how the IMD was bedding in, and this review reached the conclusion that there was a need to review and recast the Directive.
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Treating Customers Fairly in Insurance
Treating Customers Fairly (TCF) applies to firms in the Insurance industry.
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Whistleblowing in Insurance
Our Whistleblowing Training Course educates employees on reporting misconduct safely and ensures protection.
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Contract Certainty
Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.
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ICOBS - Providing Information and Advising
The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.
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General Insurance Pricing Practices
The General Insurance Pricing Practices signal a new chapter in the FCA's focus on fairly-priced insurance products which provide real value to customers.
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CASS 5 - Client Money - Insurance Distribution Activity
CASS rules apply to money belonging to all clients.
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Conduct Rules for Senior Managers at Insurance Firms
Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).
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Financial Crime Prevention (Commercial Insurance)
There are two kinds of financial crime.
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Agency Law
The law of agency governs the legal relationship in which an agent deals with a third party on behalf of the principal.
An Introduction to Solvency UK
Solvency II introduced a new, harmonised EU-wide insurance regulatory regime.
Appointed Representatives Regulatory Responsibilities in Insurance
The FCA expects companies to ensure all their appointed representatives know the provisions within the FCA handbook.
Approved Persons
Senior Managers obtain approval to carry out an SMF from the FCA.

A unified portal for managing compliance
Available in Standard, Enhanced, or Premium packages, the Skillcast Portal provides the essentials for delivering company-wide compliance training with ease. Enhance your e-learning experience with our comprehensive Learning Management System (LMS), or use your own. You can also decide whether to start straight away with our off-the-shelf courses or customise our solutions to match your unique needs.
Common insurance training questions
Financial Crime
Fraud Prevention
Common FAQs
How can I log and track incidents of financial crime in my organisation?
How can I ensure my employees understand and comply with our internal policies in relation to financial crime?
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