ICOBS - Distance Communications
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20 Minutes -
For all staff
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UK
ICOBS rules on distance communications apply to insurance firms engaging in distance marketing activity in the UK. This 20-minute course helps staff recognise what constitutes a distance contract, understand the distance marketing disclosure rules, know what information is required for e-commerce, and be aware of the additional protections that attach when there is no face-to-face contact.
Almost all insurance is now sold at a distance, which means these rules apply far more widely than the name suggests. Requirements around pre-contract information and cancellation rights are specific and time-bound. Training the staff who design and operate online and telephone journeys keeps compliance built into the process rather than checked afterwards.
What you’ll learn in
this course
- Recognise what is a distance contract
- Know the rules for distance marketing disclosure
- Understand what information is needed for e-commerce
- Be aware of the Distance Marketing Directive
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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