ICOBS - Cancellation and Claims
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20 Minutes -
For all staff
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UK
ICOBS sets the FCA requirements for cancellations and claims across non-investment insurance business. How your firm handles cancellations and claims can determine whether customers trust their cover or challenge the outcome. Delays, poor communication and unclear reasons for declining claims can lead to complaints and referrals to the Financial Ombudsman Service. Our ICOBS Cancellation and Claims Compliance Course explains policy cancellation rights and timing, alongside the rules for handling claims from notification through to settlement or decline.
Equip insurance staff to apply FCA requirements consistently, explain decisions clearly and deliver fair customer outcomes. This practical insurance compliance e-learning helps staff manage cancellation requests and claims in line with ICOBS, communicate decisions effectively and handle customers fairly.
What you’ll learn in
this course
- Know the rules that apply in relation to cancellation of insurance policies
- Know the rules for claims handling
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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