Versions available as part of our Compliance Essentials and FCA Course Libraries.
This course will prepare your employees to:
- Scenario 1: Sara's new friend
- Scenario 2: How does Graham do it?
- Scenario 3: Arthur's poor treatment
- Who is 'vulnerable'?
- Types of abuse
- Who could be an abuser?
- Example: What can go wrong?
- What are the signs?
- Exercise: Spotting the signs
- An increased risk?
- Exercise: Identifying the risk factors
- Disclosure and Barring Service (DBS)
- Exercise: Safeguarding Graham's vulnerable client
- Don't be a stickler
- Exercise: Safeguarding the vulnerable
- A proactive approach
- You make the call: Your duty of confidentiality
- You make the call: Gauging the level of risk
- Dealing with suspected and actual disclosures of abuse
- Taking action to safeguard vulnerable people
- Exercise: Laurie's son
- Scenario: Handling high-risk situations
- Scenario: The customer shows signs of vulnerability
- Scenario: The customer gets agitated and distressed
- Handling the situation tactfully
- Legal issues and safeguarding
- You make the call: Complying with the law
- Scenario: Jayne's injuries
- Graham revisited
- Arthur revisited
Approximately 45 minutes.
Suitable for all staff - examples and interactivities designed for staff at all levels
No previous knowledge or experience required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.
Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility).
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.