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Safeguarding Vulnerable Customers Training Course

Certain individuals may be unable to care for themselves or their interests due to disability, age or other factors. We all owe a duty to safeguard such vulnerable people.

Our Safeguarding the Vulnerable Course will help your employees to understand which individuals may be vulnerable and what extra steps they should take to safeguard them.

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Safeguarding Vulnerable Customers Course

About this Course

Versions available as part of our Compliance Essentials and FCA Course Libraries.

Learning Objectives

This course will prepare your employees to:

  • Recognise which customers are  'vulnerable'
  • Distinguish between different types of abuse
  • Identify signs and indicators of abuse
  • Take appropriate action to safeguard vulnerable adults
  • Deal effectively with disclosures of abuse
  • Comply with legislation

New in 2020

  • ▶ Text & image updates throughout the course
  • ▶ New vulnerable persons legislation added
  • ▶ New pages, activities & scenarios
  • ▶ Updated scenarios & learning activities
  • ▶ 30 new & updated post-course assessment questions

Course outline

Introduction

What is Safeguarding the Vulnerable?

- Scenario 1: Sara's new friend
- Scenario 2: How does Graham do it?
- Scenario 3: Arthur's poor treatment

What is Safeguarding?

- Who is 'vulnerable'?
- Types of abuse
- Who could be an abuser?
- Example: What can go wrong?
- What are the signs?
- Exercise: Spotting the signs
- An increased risk?
- Exercise: Identifying the risk factors

Measures to Safeguard Vulnerable People

- Disclosure and Barring Service (DBS)
- Exercise: Safeguarding Graham's vulnerable client
- Don't be a stickler
- Exercise: Safeguarding the vulnerable
- A proactive approach
- You make the call: Your duty of confidentiality
- You make the call: Gauging the level of risk

Measures to Safeguard Vulnerable People

- Dealing with suspected and actual disclosures of abuse
- Taking action to safeguard vulnerable people
- Exercise: Laurie's son
- Scenario: Handling high-risk situations
- Scenario: The customer shows signs of vulnerability
- Scenario: The customer gets agitated and distressed
- Handling the situation tactfully
- Legal issues and safeguarding
- You make the call: Complying with the law
- Scenario: Jayne's injuries
- Graham revisited
- Arthur revisited

Summary

Affirmation

Assessment

Compliance Essentials

Our comprehensive off-the-shelf compliance solution of 30+ in-depth courses and dozens of microlearning modules helps companies from SMEs to global corporates to achieve compliance success.

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Compliance Essentials

Course Specifications

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Duration

Approximately 45 minutes.

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Audience

Suitable for all staff - examples and interactivities designed for staff at all levels

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Prerequisites

No previous knowledge or experience required.

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Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

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Assessment

10-question assessment.

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Test-Out

Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

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Deployment

AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

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Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility).

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Tailoring

Fully customisable on Skillcast Portal CMS.

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Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

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Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.