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Personal Conflicts of Interest

The FCA states that a firm must manage conflicts of interest between itself and its customers or other clients. Firms need to take appropriate steps to identify and manage these conflicts.

A conflict of interest refers to competing interests that interfere with judgement exercised in a relationship. Personal or professional conflicts of interest could prevent services rendered independently or impartially.

Our Personal Conflicts of Interest Course explains how to recognise conflicts of interest that arise and how to manage these to comply with regulations and avoid the appearance of impropriety.

Start your trial Course details
  • 25 Minutes
  • All staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
  • FCA Compliance Library

Learning objectives

  • Recognise conflicts of interest are
  • Know how to identify conflicts of interest in your role
  • Define personal account dealing
  • Recognise the implications of gifts and entertainment in relation to conflicts of interest
  • Interpret outside employment issues

    What can you expect your employees to learn?

Welcome

What are conflicts of interest?

Why are conflicts of interest important?

How might a personal conflict of interest arise?

  • How might a corporate conflict of interest arise?

How to detect conflicts of interest

Identifying conflicts of interest

  • Prevent it from arising
  • Mitigation
  • You decide: Mitigation 
  • Disclose the conflict

Managing conflicts of interest

Personal account dealing

  • What does it mean if you have to comply with personal account dealing rules?
  • Reporting requirements
  • How is a request to trade considered?
  • You make the call
  • Inducements

Gifts - Over & under the limit

  • Entertainment without a business purpose
  • You make the call
  • Outside business interests
  • You make the call
  • Scenario: Personal Conflicts of Interest
  • Trading by someone with whom you have a close relationship
  • Community activity
  • Directorship

Summary

Affirmation

Assessment

Start your compliance e-learning journey with a free trial

Our no-obligation free trial gives you access to our libraries and compliance platform. 

Ready to start your free trial? Complete the form, and a member of the Skillcast team will be in touch with further details.

Your questions, answered

CoreCompliance

Common FAQs

Which courses are included in CoreCompliance?

All users get access to courses on popular compliance topics, such as: bribery, cybersecurity, equality, health and safety. In addition, you can get courses specific to your business sector.

There are over 150 courses included within the CoreCompliance package. The actual courses provided depend on the sector chosen for the subscription.

Are CoreCompliance courses only intended for use by those based in the UK?

Most of our courses are non-jurisdiction-specific and informed by global standards. However, some of them are specifically about UK law. We currently only recommend CoreCompliance outside the UK for courses on common standards. This includes Modern Slavery, Money Laundering, and Bribery.

Do the courses bookmark my progress?

Yes, all the courses have automatic bookmarking. If you close a course without completing it, you can return to where you left off or restart the course. However, if the course features a video, your progress through the video will not be bookmarked, and you'll need to start the video afresh upon your return.

What are in-depth courses?

Your subscription includes in-depth e-learning courses on bribery, money laundering, data protection, and equality. This is ideal for annual compliance training. Each course takes 30-45 minutes and provides comprehensive foundational knowledge. They can evidence that with a certificate and CPD points.

What are microlearning courses?

The CoreCompliance includes microlearning courses on most topics that you need for employee compliance training. These are typically 2-3 minutes long and illustrate the compliance topic using engaging visuals and storylines. For each course, employees can download a certificate evidencing their completion.

Can we use a Skillcast certificate to evidence training to regulators, courts, etc?

Yes, you can present a Skillcast certificate to evidence training. Skillcast can verify its validity, i.e., when and on which account the training was done, the time spent, etc. But of course, we can't prevent one person from sitting in place of another to do the training. That's up to the client company to ensure. Also, Skillcast is not an accredited certification body. Therefore, the certificates are only proof of training completion, not a legal document.

What is "mandatory training"?

All users in your account can see all the courses available for your business sector. You can set any of these courses as "mandatory training" for one or more users. Doing this assigns the courses to them with a deadline and sends them notification emails. If they don't complete the course within the deadline, they get reminder emails to complete the assignment.

How do I check my mandatory training?

The "Mandatory Training" box on the homepage shows the percentage of completed, incomplete, and overdue mandatory training. Select the box to access your incomplete mandatory training. The date (shown in the DD/MM/YYYY format) is your deadline for completing the course.

What is in my training record?

Your training record shows a list of the courses that you've started and completed. You can select each entry to see more details, such as your passing score and your certificate. You can access your training record by selecting "Certificates" at the top of the screen.

Can I get certificates for courses I've completed?

Yes, you can download a course completion certificate after you've completed a course. To do this, select "Certificates" at the top of your screen, and then choose the relevant course from the list of those that you've completed.

How do I update my details?

Select "My Profile" at the top of the screen to change your details.

Do I get a dashboard to manage my employees?

Yes, CoreCompliance provides you with an admin dashboard where you can manage and monitor your learners. It enables you to check whether your employees have completed the mandatory training you have assigned to them. You can also download a report showing the completed, pending or overdue assignments for all your users.

How do I start a subscription?

Subscribing to the CoreCompliance is easy. You are already registered for a trial. Select "Purchase" at the top of the screen and select the number of seats you need (you will need a seat for yourself). You can pay using a credit or debit card, which will be processed by Stripe.

Can I change the number of seats in my subscription?

Yes, you can upgrade your subscription to a higher number of seats at any point during your subscription. This will be at a pro-rata charge by selecting "Billing" at the top of the page. You can also reduce the number of seats at any point, but this change will take effect from the next renewal date.

Can I get monthly or annual subscriptions?

All subscriptions are on an annual basis. We don't offer monthly subscriptions.

Can I get an invoice for the subscription?

Yes, you will receive your invoice and payment receipt by email. After the purchase, you can also log in to Stripe to download your invoice and receipt.

How long do I have to wait to assign training after making the payment?

After your payment has been processed successfully, you and your employees will have immediate access to all the e-learning. You will need to add their names and email addresses to give them access.

How do I purchase more seats?

Your admin dashboard shows the number of seats you currently have available. You can purchase more seats at any point during your subscription. To do this, select "Billing" at the top of the page, allowing you to add more users to your Portal. You can have a maximum of 50 seats in total.

Can I reuse the seats of employees who have left my company?

Yes, you can free up seats by archiving users who have left your company and assigning them to others in your company.

Can I add more than 50 users to my subscription?

CoreCompliance is only available for up to 50 users. If you require more than 50 seats, you will need to upgrade to our Standard Plan. You can contact our Sales team via our website.

Can I get a refund if I terminate my subscription partway through the year?

Unfortunately, not. CoreCompliance subscriptions are for a whole year. If you terminate your subscription partway through the year, we will not renew it, but we can't give you any refunds.

Are Skillcast courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Is our training content still compliant with the latest legislation?

  • You can check the latest course content updates in our library updates page: https://www.skillcast.com/compliance-course-library-updates
  • For major legislative changes, we:
    • Will send you email alerts to ensure you are notified
    • Offer you a free trial of newly created or updated content
    • Host webinars with compliance experts to explain the changes and how our training supports your ongoing compliance

Can you translate our content into other languages?

Yes, we offer translations in a wide range of languages. Let us know your needs, and we’ll confirm availability or work with you to plan translations for your selected modules.

How can I give employees a secure way to record suspicious activity so we can act quickly?

Our Suspicious Activity Register allows staff to log concerns or irregularities they observe, helping you detect potential issues early. The secure register can be reviewed by compliance teams, enabling prompt investigation and action.

What file types are supported by the Skillcast system?

Features

Supported file types and details

File Exchange

File types: PDF, Excel spreadsheets, Word documents, SCORM and xAPI files, and compressed zip files. Max file size: Default is 1GB, can be increased to a max of 2GB

SCORM files

Versions: SCORM 1.2, SCORM 1.2 for Moodle, SCORM 2004 2nd, 3rd and 4th Edition. Max file size: 1024MB

xAPI file

Max file size: 2GB

Videos

File types: MP4 or MOV. Videos must be optimised, with a max file size of 100MB. If the file is bigger, our Design Team can help

Images

File types: jpg, png and gif. The file size should ideally be 100KB, but it can be up to 250KB

CPD evidence

File types: Word, PDF, Excel and CSV. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB

Policy documents

PDF or Word File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB

Offline activities evidence

File types: PDF, DOC, DOCX, XLS, XLSX, CSV, PNG, GIF, JPEG, JPG, PPTX and MSG. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB

Client logo files

File types provided by client: EPS, PDF, AI and SVG

Registers

PDF, DOC, DOCX, XLS, XLSX, CSV, PPT, PPTX, POT, PPA, PPS, JPG, JPEG, PJEPG, PNG, BMP, GIF, MP4, MOV, WMV, CPTX, CP, TXT, ZIP and MSG files

Declarations

JPG, JPEG, PNG, GIF, XLS and XLSX files

 

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Microlearning 5 Minutes All staff

Dawn Raids

Bring "Dawn Raids" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Abuse of Dominant Position

Bring "Abuse of Dominant Position" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Risks in the Use of AI

Bring "Risks in the Use of AI" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Stereotyping

Bring "Stereotyping" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Understanding ESG

Bring "Understanding ESG" training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Identifying Who is Vulnerable

Bring "Identifying Who is Vulnerable" training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Screening Employees in Safeguarding Roles

Bring "Screening Employees in Safeguarding Roles" training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Terrorist Financing Red Flags

Bring "Terrorist Financing Red Flags" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Understanding Terrorist Financing

Bring "Understanding Terrorist Financing" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Enhanced Customer Due Diligence

Bring "Enhanced Customer Due Diligence" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Politically Exposed Persons

Bring "Politically Exposed Persons" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Suspicious Activity Reporting

Bring "Suspicious Activity Reporting" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Unexplained Wealth Orders

Bring "Unexplained Wealth Orders" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Supplier Fraud

Bring "Supplier Fraud" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Authorised Push Payment Fraud

Bring "Authorised Push Payment Fraud" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

False Representation

Bring "False Representation" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Employee Fraud and Insider Threats

Bring "Employee Fraud and Insider Threats" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Fraud Offences and Penalties

Bring "Fraud Offences and Penalties" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Mandatory Leave

Bring "Mandatory Leave" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

The Fraud Triangle

Fraud is often committed by ordinary people who find themselves in difficult situations and make poor choices.

Microlearning 5 Minutes Fraud Prevention All staff

10 Essential Office Hygiene Practices

Bring "10 Essential Office Hygiene Practices" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

10 Steps to Healthy Working

Bring "10 Steps to Healthy Working" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Fire

Bring "Fire" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Personal Protective Equipment

Bring "Personal Protective Equipment" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Transport

Bring "Transport" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Work Equipment

Bring "Work Equipment" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Menopause Awareness

Bring "Menopause Awareness" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Mental Health at Work

Bring "Mental Health at Work" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

New and Expectant Mothers at Work

Bring "New and Expectant Mothers at Work" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Understanding Intellectual Property

Bring "Understanding Intellectual Property" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Don't Deal with Inside Information

Bring "Don't Deal with Inside Information" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Understanding Inside Information

Bring "Understanding Inside Information" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Understanding Market Abuse

Bring "Understanding Market Abuse" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Unlawful Disclosure of Inside Information

Bring "Unlawful Disclosure of Inside Information" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

The Three Characteristics of Harassment

Bring "The Three Characteristics of Harassment" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Minimum Disclosure Rules

Bring "Minimum Disclosure Rules" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Unwanted Behaviour of a Sexual Nature

Bring "Unwanted Behaviour of a Sexual Nature" training to life using animation characters and storylines.

Microlearning 5 Minutes Preventing Harassment All staff

The 4D Bystander Intervention Model

Bring "The 4D Bystander Intervention Model" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Understanding Tax Evasion

Bring "Understanding Tax Evasion" training to life using animation characters and storylines.

Microlearning 5 Minutes All staff

Corrupt Hiring Practices

Diligence in hiring new employees is no longer limited to education, experience and references.

Read more

Express 10 Minutes Bribery Prevention All staff

To Pay or Not To Pay?

Small facilitation payments made to officials for expediting a permit or approval might seem harmless, but they are illegal and could land your employees in prison.

Express 10 Minutes Bribery Prevention All staff

Non-Financial Misconduct

Express 15 Minutes All staff

CASS 10 - CASS Resolution Pack

In-depth 25 Minutes All staff

CASS 6 - Custody Rules

In-depth 30 Minutes All staff

CASS 7 and 7A - Client Money Rules and Client Money Distribution and Transfer

In-depth 50 Minutes All staff

CASS 8 - Mandates

In-depth 30 Minutes All staff

CASS 9 - Information to Clients

In-depth 25 Minutes All staff

COBS - Appropriateness

In-depth 20 Minutes All staff

COBS - Client Communications High Risk Investments

In-depth 20 Minutes All staff

COBS - Suitability

In-depth 20 Minutes All staff

COSHH

In-depth 30 Minutes Health & Safety All staff

Electricity

In-depth 30 Minutes All staff

Fire Warden Training

In-depth 30 Minutes Health & Safety All staff

Lone Working

In-depth 25 Minutes Health & Safety All staff

New and Expectant Mothers at Work

In-depth 15 Minutes Health & Safety All staff

Noise

In-depth 25 Minutes Health & Safety All staff

Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation in Finance

In-depth 30 Minutes All staff

Records Management

In-depth 20 Minutes DORA All staff

Responsible Use of Artificial Intelligence

Companies are committed to ensuring the ethical and responsible use of AI technologies.

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In-depth 30 Minutes Cybersecurity All staff

Sustainability Disclosure Requirements (SDR) and Investment Labels

In-depth 30 Minutes All staff

Swap Execution Facilities (SEFs) and Designated Contract Markets (DCMs)

In-depth 25 Minutes All staff

Understanding Failure to Prevent Fraud (FTPF)

Learn how the Failure to Prevent Fraud offence works, what it means for our Company, and how you can help reduce risk by recognising fraud and supporting prevention procedures.

Read more

In-depth 30 Minutes Failure to Prevent Fraud All staff
Browse the complete CoreCompliance training package