Personal Conflicts of Interest
The FCA states that a firm must manage conflicts of interest between itself and its customers or other clients. Firms need to take appropriate steps to identify and manage these conflicts.
A conflict of interest refers to competing interests that interfere with judgement exercised in a relationship. Personal or professional conflicts of interest could prevent services rendered independently or impartially.
Our Personal Conflicts of Interest Course explains how to recognise conflicts of interest that arise and how to manage these to comply with regulations and avoid the appearance of impropriety.
- 25 Minutes
- All staff
- Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
- FCA Compliance Library

Learning objectives
- Recognise conflicts of interest are
- Know how to identify conflicts of interest in your role
- Define personal account dealing
- Recognise the implications of gifts and entertainment in relation to conflicts of interest
- Interpret outside employment issues
What can you expect your employees to learn?
Welcome
What are conflicts of interest?
Why are conflicts of interest important?
How might a personal conflict of interest arise?
-
How might a corporate conflict of interest arise?
How to detect conflicts of interest
Identifying conflicts of interest
- Prevent it from arising
- Mitigation
- You decide: Mitigation
- Disclose the conflict
Managing conflicts of interest
Personal account dealing
- What does it mean if you have to comply with personal account dealing rules?
- Reporting requirements
- How is a request to trade considered?
- You make the call
- Inducements
Gifts - Over & under the limit
- Entertainment without a business purpose
- You make the call
- Outside business interests
- You make the call
- Scenario: Personal Conflicts of Interest
- Trading by someone with whom you have a close relationship
- Community activity
- Directorship
Summary
Affirmation
Assessment
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Features |
Supported file types and details |
File Exchange |
File types: PDF, Excel spreadsheets, Word documents, SCORM and xAPI files, and compressed zip files. Max file size: Default is 1GB, can be increased to a max of 2GB |
SCORM files |
Versions: SCORM 1.2, SCORM 1.2 for Moodle, SCORM 2004 2nd, 3rd and 4th Edition. Max file size: 1024MB |
xAPI file |
Max file size: 2GB |
Videos |
File types: MP4 or MOV. Videos must be optimised, with a max file size of 100MB. If the file is bigger, our Design Team can help |
Images |
File types: jpg, png and gif. The file size should ideally be 100KB, but it can be up to 250KB |
CPD evidence |
File types: Word, PDF, Excel and CSV. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB |
Policy documents |
PDF or Word File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB |
Offline activities evidence |
File types: PDF, DOC, DOCX, XLS, XLSX, CSV, PNG, GIF, JPEG, JPG, PPTX and MSG. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB |
Client logo files |
File types provided by client: EPS, PDF, AI and SVG |
Registers |
PDF, DOC, DOCX, XLS, XLSX, CSV, PPT, PPTX, POT, PPA, PPS, JPG, JPEG, PJEPG, PNG, BMP, GIF, MP4, MOV, WMV, CPTX, CP, TXT, ZIP and MSG files |
Declarations |
JPG, JPEG, PNG, GIF, XLS and XLSX files |
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