Appointed Representatives Regulatory Responsibilities Training Course

The FCA expects companies to ensure all their appointed representatives are aware of the provisions within the FCA handbook that apply to them.

In December 2021, the FCA published a consultation paper (CP21/34) 'Improving the Appointed Representative Regime' which was designed to integrate the Consumer Duty into the appointed representative regime.

 This course outlines the comprehensive regulatory responsibilities of an appointed representative

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Appointed Representatives Regulatory Responsibilities Training Course

About this Course

This SCORM-compatible course is part of our FCA Compliance Library.

The library is available in the Skillcast Standard plan for larger companies or Skillcast Basic plan for those with under 50 learners.

Learning Objectives

This course will prepare your employees to:

  • Explain the FCA’s Principles for Businesses and how they are relevant
  • Explore risk management techniques
  • Discuss Conduct Risk and how it links to Treating Customers Fairly
  • Explain the rules surrounding financial crime and anti-money laundering
  • Why effective handing of complaints is important
  • Discuss the importance of record keeping and the provision of MI to the principal firm and how the MI assists oversight from the principal firm
  • Why maintaining knowledge and competence leads to good customer outcomes
  • To highlight the importance of the segregation of client moneys (CASS 5.5)
  • Explain the FCA’s expectations in respect of safe keeping of client documents and other assets (CASS 5.8)

Course Outline


FCA Principles for Businesses

Food for thought

Risk Management

Consider - What do you think?

Treating Customers Fairly and Conduct Risk

The Consumer Duty

Money Laundering and Financial Crime

Complaints handling

- Complaints handling - What do you think?

Record Keeping & Management Information

Three proposed outcomes & measures of success

Knowledge & Competence

- Competence breeds confidence

Client Assets & Client Money

Segregation of client moneys

Safekeeping of client documents & other assets




Course Specifications



Approximately 20-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Course Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Courses Library