Good Outcomes for Vulnerable Customers
Companies have a legal obligation to identify the signs of vulnerability and ensure that vulnerable individuals are treated fairly.
The FCA defines a vulnerable person as someone who is susceptible to harm when a firm doesn't act with the appropriate level of care. Personal circumstances relating to health, life events, resilience and capability increase an individual's risk of vulnerability.
Our Good Outcomes for Vulnerable Customers Course will help your employees to better identify, understand and address the needs of those in vulnerable circumstances.
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30 Minutes -
For all staff
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UK
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FCA Compliance Library
What you’ll learn in
this course
- Recognise who is vulnerable, and the different ways in which people may be vulnerable
- Identify signs and triggers (eg in account performance or customer communications) that may indicate vulnerability
- Understand and follow the measures that our Firm has adopted to safeguard customers who are vulnerable
- Take appropriate action to safeguard vulnerable people
- Handle disclosures more effectively in line with industry-approved tools
- Know what information we can record and how to meet data protection requirements
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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