ICOBS - Cancellation & Claims Course
The Insurance Conduct of Business Sourcebook (ICOBS) applies to all non-investment insurance businesses. ICOBS covers the FCA's rules for cancellation and claims.
Cancellation refers to a customer's right to cancel insurance contracts within a limited period after purchase. The rules for claims pertain to processing customer insurance claims.
Our ICOBS for Cancellation and Claims Course explains the FCA's conduct of business rules for cancellation and claims that apply to the insurance business.
Course Specifications
Structure
Approximately 15-minute long e-learning course followed by a 10-question assessment.
Audience
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
Design
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.
Compatibility
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Tailoring
Fully customisable on Skillcast Portal CMS.
Translation
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Localisation
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
Sample Course Pages
FCA Courses Library
Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.
