Operational Resilience Training Course

The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.

An operational resilience framework involves identifying important business services, setting impact tolerances, and mapping and testing to respond to operational disruptions.

Our Operational Resilience course will provide you with a better understanding of what the FCA means by operational resilience and how to comply with the FCA's requirements.

We have a free untracked version of this module for everyone to review the course content.

About this Course

Available as part of our FCA Library.

Learning Objectives

Appreciate what is meant by operational resilience and how it differs from operational risk and business continuity
Recognise different types of operational disruptions
Know the key elements of an operational resilience programme and operational mapping
Identify important business services
Set appropriate impact tolerances for important business services
Take appropriate action in line with FCA guidance to map operational resilience across your firm and perform scenario testing
Communicate operational resilience plans effectively and provide adequate governance

Course Contents

Introduction

What is operational resilience?

- What are operational disruptions?
- You decide: Why is it important?
- Operational risk versus operational resilience?
- What is the difference between operational resilience & business continuity or disaster recovery?

What is the history of operational resilience?

What are the key elements of an operational resilience programme?

- You decide: Who takes responsibility for operational resilience in a business?
- What are the implementation deadlines for operational resilience?

What are important business services?

- Key factors in identifying important business services
- You decide: Is it an important business service or not?

What are impact tolerances for operational resilience?

- Key considerations when setting impact tolerance
- Examples
- Scenario: The call centre

What is operational resilience mapping?

- More on mapping
- You decide: Is it true or false?

Scenario testing

- You decide: What scenarios to test?

Lessons learned exercises

- You decide: The elements of an operational resilience self-assessment
- Self-assessment documentation

Developing communications plans for when important business services are disrupted

- Getting communications right
- You decide: Recognising the benefits

Governance & operational resilience

Summary

Affirmation

Assessment

Course Specifications

Structure

Approximately 55-minute long e-learning course followed by a 10-question assessment.

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.