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    Consumer Rights (Goods)

    Welcome to this module on Consumer Rights for sellers of goods. Anyone who sells goods to consumers (or supplies them on behalf of other traders) needs to be aware of consumers' statutory rights, how to ensure they're met and what to do if they aren't. Failing to apply the rules correctly may result in you facing disciplinary action, damage to our reputation and profits, and other sanctions against our Company. The consumer rights laws in the UK give an array of protections to consumers buying goods in the UK with penalties for vendors who breach them. In this course, you will learn about these rights and how you can help to deliver them to our customers and protect our brand. This course comes in two versions - normal goods and digital content. [Duration: 60 min]

    Learning Objectives

    • Identify what is and isn't covered by the legislation
    • Appreciate how the rules relate to sales contracts, hired goods, hire-purchase agreements and the transfer of goods
    • Identify the statutory rights of consumers under a goods contract
    • Identify what remedies (including refund, repair or replacement) consumers are entitled to if statutory rights aren't met
    • Explain other rights (including delivery rights and timeframes) relating to the supply of goods
    • Correctly apply the rules to given scenarios

    Free Trial: Essentials

    This course is a part of Compliance Essentials, our best-selling compliance e-learning library. A subscription to this library gives you the ability to train your staff on all the key compliance issues from AML, Bribery, GDPR to Equality and Health and Safety. All these course can be customised to completely fit your organisation. Take a free trial to experience these courses yourself.


    Course Contents

    • Welcome
    • The background
    • The three key areas
    • Mixed contracts
    • Consumer contracts to supply goods
    • You make the call: Is it covered by the Consumer
    • Rights Act?
    • Different types of contracts
    • You make the call: What type of contract?
    • Consumers' rights
    • The right to clear, accurate and honest information
    • Providing pre-information to consumers
    • The consumer's statutory rights
    • You make the call: Breach or no breach?
    • Services and digital content

    • When things go wrong
    • You make the call: What's the right remedy?
    • Making deductions for use
    • Other rules
    • What do you think?
    • Unfair contract terms
    • You make the call: Is this fair?
    • Resolving complaints with Alternative
    • Dispute Resolution (ADR)
    • Practical scenarios
    • Summary
    • Affirmation
    • Close


    Duration Approximately 60 minutes
    Audience Suitable for all staff - examples and interactivities designed for staff at all levels
    Prerequisites No previous knowledge or experience required
    Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
    Assessment Ten-question assessment
    Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
    Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
    Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
    Tailoring Fully customisable on Skillcast Portal CMS
    Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
    Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary


    We offer several off-the-shelf subscription options for you to train your staff using this course and others in this library. Alternatively, you may purchase a perpetual licence to this course and tailor it completely to fit in with your business or go for something totally bespoke that we build for you ground up. Visit our pricing page for more details on all these options.

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