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Compliance Essentials Library

Consumer Rights (Goods) Course

The Consumer Rights Act 2015 came into effect on 1 October 2015 with the aim of making consumer rights easier to understand, toughening up existing provisions and updating the law.

Anyone who sells goods to consumers (or supplies them on behalf of other traders) needs to be aware of consumers' statutory rights, how to ensure they're met and what to do if they aren't.

Failing to apply the rules correctly may result in employees facing disciplinary action and damage to your company's reputation and profits. Consumer rights laws in the UK give an array of protections to consumers buying goods in the UK with penalties for vendors who breach them.

Our Consumer Rights (Goods) course explains these rights and how your employees can help to deliver them to your customers and protect your brand.

We also have a similar course devoted specifically to digital content.

Audience: All staff  |  Duration: 60 minutes  |  Format: E-learning module

Learning Objectives

This course will prepare your employees to:

  • Know what is and isn't covered by consumer goods legislation
  • Understand how consumer rights regulations relate to sales contracts, hired goods, hire-purchase agreements and the transfer of goods
  • Identify the statutory rights of consumers under a goods contract
  • Know what remedies (including refund, repair or replacement) consumers are entitled to if their statutory rights aren't met
  • Explain other consumer rights (including delivery rights and timeframes) relating to the supply of goods
  • Correctly apply rules of consumer rights to sample scenarios

Course Contents

  • Welcome
    - The background
    - The three key areas
    - Mixed contracts
  • Consumer contracts to supply goods
    - You make the call: Is it covered by the Consumer
    - Rights Act?
    - Different types of contracts
    - You make the call: What type of contract?
  • Consumers' rights
    - The right to clear, accurate and honest information
    - Providing pre-information to consumers
    - The consumer's statutory rights
    - You make the call: Breach or no breach?
    - Services and digital content
  • When things go wrong
    - You make the call: What's the right remedy?
    - Making deductions for use
  • Other rules
    - What do you think?
    - Unfair contract terms
    - You make the call: Is this fair?
    - Resolving complaints with Alternative
    - Dispute Resolution (ADR)
    - Practical scenarios
  • Summary
  • Affirmation
  • Close

Free Trial: Compliance Essentials

This course is part of our Compliance Essentials Course Library.

Compliance Essentials is our best-selling library and there's a reason for that.

Essentials contains 30 in-depth courses and dozens of express micro-learning modules from AML, Bribery, GDPR and Equality to Health and Safety. It provides a complete and comprehensive off-the-shelf compliance solution for UK businesses that can be customised completely to fit your organisation.

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Duration Approximately 60 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary

Off-the-shelf Courses

Our off-the-shelf subscription options allow you to train your staff using this course and other essential compliance courses cost-effectively.

We can also customise courses to your business needs or create fully bespoke courses to your specification.

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