ICOBS - General Matters Course

The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business. The rules are made up of two levels: high-level and business standards.

The high-level standards apply to all financial firms and include Principles for Business (PRIN) and Systems and Controls (SYSC). Business standards are applicable to industry sectors or issues such as COBS for investment business and ICOBS for insurance business.

Our ICOBS for General Matters Course explains the FCA's general conduct of business rules for the insurance market.

Start a Free Trial

Chevron Skillcast chevron graphic
ICOBS General Matters

About this Course

Available as part of our FCA and Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

  • Recognise what ICOBS is and whom it applies to
  • Know how to categorise customers
  • Understand what is meant by clear, fair and not misleading
  • Understand the prohibitions against inducements and exclusion of liability

Course outline

Welcome

What is ICOBS - General Matters?

Overview of ICOBS

Customer categorisation

- Exercise: Customer classification

Clear, fair and not misleading

Inducements

- Exercise: Inducements

Record-keeping

Exclusion of liability & reliance on others

- Exercise: Liability & reliance

Summary

Affirmation

Assessment

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

Start a Free Trial

Chevron Skillcast chevron graphic
FCA Courses Library

Course Specifications

Icon

Structure

Approximately 15-minute long e-learning course followed by a 10-question assessment.

Icon

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Icon

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Icon

Test-Out

Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply bypassing the assessment.

Icon

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

Icon

Tailoring

Fully customisable on Skillcast Portal CMS.

Icon

Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

Icon

Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.