Safeguarding Vulnerable Groups Training

Certain individuals may be unable to care for or protect themselves due to a mental illness or disability, age or other factors. We all owe a duty to safeguard such vulnerable people.

Safeguarding refers to promoting health, wellbeing and the human rights of anyone who is considered vulnerable.

Our Safeguarding Vulnerable Groups Training Course will help your employees to understand which individuals may be vulnerable and what extra steps they should take to safeguard them.

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Safeguarding Vulnerable Customers Training Course

About this Course

Available as part of our Compliance Essentials Library.

Learning Objectives

This course will prepare your employees to:

  • Recognise what we mean by the term 'vulnerable'
  • Distinguish between different types of abuse
  • Identify signs and indicators of abuse
  • Take appropriate action to safeguard vulnerable people
  • Deal effectively with disclosures of abuse
  • Comply with legislation

New in 2021

  • Full design review by an expert
  • Text & image updates throughout the course
  • New pages, activities & scenarios
  • New domestic violence content added
  • Three illustrative news stories added
  • Updated scenarios & learning activities
  • Updated post-course assessment questions

 

Course outline

Introduction

Scenario 1: Sara's new friend

- Scenario 2: How does Lei do it?
- Scenario 3: Arthur's poor treatment

Who is vulnerable?

What is safeguarding?

- Who is responsible for safeguarding vulnerable people?
- Types of abuse

Who could be an abuser?

- Examples: What can go wrong?

What are the signs?

- You decide: Spotting the signs
- An increased risk?
- Exercise: Identifying the risk factors

Measures to safeguard vulnerable people

- Scenario: Safeguarding Lei's vulnerable client
- Don't be a stickler
- Scenario: Safeguarding the vulnerable

A proactive approach

- You decide: Your duty of confidentiality
- You make the call: Gauging the level of risk
- Dealing with suspected & actual disclosures of abuse
- Taking action to safeguard vulnerable people
- Scenario: Naira's husband
- Scenario: Handling high-risk situations
- Scenario: Making the right response
- Scenario: Safeguarding the customer
- Handling the situation tactfully

Disclosure & Barring Service (DBS)

- DBS key points

Legal issues & safeguarding

- You decide: Complying with the law

Scenario: Chloe's boyfriend

- Lei revisited
- Arthur revisited

Summary

Affirmation

Assessment

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Compliance Essentials

Course Specifications

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Structure

Approximately 45-minute long e-learning course followed by a 10-question assessment.

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Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

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Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

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Test-Out

Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply bypassing the assessment.

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Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

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Tailoring

Fully customisable on Skillcast Portal CMS.

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Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

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Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.