Speed and accuracy of claims handling is a major aspects of service differentiation in an already price-competitive industry.
Insurers, or individuals acting for them, must treat customers fairly when handling claims.
This course enables your employees to understand and learn the basic claims handling process found in the General Insurance sector, as well as its regulatory requirements.
Available as part of our FCA Compliance Library.
This course will prepare you to:
- FCA’s Thematic Reviews – what next?
- Claims handling - Insurance Act requirement
Approximately 35 minutes followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.