Breathing Space Regulations
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25 Minutes -
For all staff
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UK
Breathing Space Regulations give eligible debtors additional time to repay, during which creditors must suspend all action related to that debt. This 25-minute course explains what the regulations are, how to comply with them properly, and how they interact with FCA requirements including the treatment of customers in financial difficulty.
Continuing to pursue a debt after a moratorium starts is a breach with consequences, and the notification can arrive at any point in a collections process. Front-line collections staff make the decisions that trigger it. Training them properly protects customers who are already in difficulty and protects the firm from a failure that is easy to make and impossible to argue away.
What you’ll learn in
this course
- Explain what the Breathing Space Regulations are
- Comply with these regulations appropriately
- Recognise how these regulations interact with Financial Conduct Authority (FCA) rules and guidance
- Identify which firms and types of consumer credit are in scope
- Avoid the consequences of non-compliance
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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