ICOBS - General Matters
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15 Minutes -
For all staff
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UK
ICOBS general matters apply to all firms engaged in insurance business, and the rules operate across high-level standards and business standards. This 15-minute course helps staff recognise what ICOBS is and who it applies to, know how to categorise customers, and understand what clear, fair and not misleading means when dealing with them.
Customer categorisation determines the protections owed for the life of a relationship, so an error at the start propagates through everything after it. The communication standard now sits alongside the Consumer Duty's requirement that customers genuinely understand. Training staff on both keeps categorisation consistent and communications defensible when a case is reviewed.
What you’ll learn in
this course
- Recognise what ICOBS is and who it applies to
- Know how to categorise customers
- Understand what is meant by clear, fair and not misleading
- Understand the prohibitions against inducements and exclusion of liability
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
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Absence from routine illness costs more in aggregate than any single serious incident, and shared desks, hot-desking and communal kitchens increase transmission. Hybrid working spread the exposure rather than reducing it. Short, practical training on hygiene is a low-cost intervention that has a measurable effect on absence and supports the general duty to provide a safe working environment.
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